Customer Service Specialist

Qurate Retail Group; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail and e-commerce company seeks customer service representatives to manage a high volume of inbound inquiries. This remote position offers comprehensive benefits from day one, potential for career advancement, and a supportive work environment. Applicants should reside in specific Ohio counties and possess strong communication and problem-solving skills.

Benefits

Health care benefits starting on day 1

401(k) and paid time off

Comprehensive Total Rewards package

Qualifications

• Must reside in Ohio, Indiana, or Kentucky.
• Ability to work in a virtual environment with a set schedule.
• Excellent communication skills to interact with diverse customers.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Assist with orders, confirmations, and account data.
• Troubleshoot technical issues in partnership with IT.

Skills

Problem-solving

Communication

Ability to de-escalate

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour with potential shift differentials
- Opportunity for career advancement and upward mobility across the QVC Group family of brands
- Work remotely from the comfort of your home
- Comprehensive Total Rewards package including health care benefits starting on day 1, 401(k), paid time off, and employee assistance programs
- Friendly and collaborative work environment that encourages professional growth
- Company commitment to inclusion and belonging for all employees

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries and assist with orders and accounts
- Provide personalized customer experiences by addressing questions and offering additional products
- Confirm refunds, take payments, place orders, and analyze account data during calls
- Report to an assigned Customer Service Supervisor and maintain a structured work schedule
- Troubleshoot technical issues in partnership with IT when needed

What is Required (Qualifications):
- Must reside in one of the approved counties in Ohio, Indiana, or Kentucky
- Ability to problem-solve and de-escalate unique situations while managing a high-paced call volume
- Capability to learn and work in a virtual environment with a set schedule
- Excellent communication skills to interact with diverse customer styles, peers, and leaders
- Availability to work weekends, holidays, and additional hours as needed

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in retail or e-commerce environments
- Familiarity with navigating multiple systems and screens while assisting customers
- Previous experience working in a remote or virtual setting

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