Customer Service Specialist

Qurate Retail Group; Dry Ridge (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks proactive individuals for remote customer service roles. You'll manage customer inquiries, promote products, and troubleshoot technical issues while enjoying a comprehensive benefits package. Ideal candidates will have strong problem-solving skills and be comfortable in a remote work setting.

Benefits

Health care benefits starting on day 1

401(k) plan

Paid time off

Tuition reimbursement

Supportive work environment

Qualifications

• Ability to manage high-paced call volume.
• Must have a self-provided computer with Windows 10 or newer.
• Availability on weekends and holidays required.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Confirm refunds, take payments, and place orders.
• Report to Customer Service Supervisor.

Skills

Problem solving

Effective communication

Customer service

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour with shift differentials available
- Opportunity for career advancement and growth within the QVC Group family of brands
- Work remotely with a distraction-free environment
- Comprehensive Total Rewards package including health care benefits starting on day 1, 401(k), paid time off, and tuition reimbursement
- Supportive and collaborative work environment with friendly teams and ambitious projects
- Chance to make a positive impact on customer satisfaction and experience

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries and assist with orders and accounts
- Provide personalized assistance to customers while promoting additional products
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor and maintain a set work schedule
- Troubleshoot technical problems in partnership with IT when needed

What is Required (Qualifications):
- Ability to problem solve and de-escalate unique situations while managing a high-paced call volume
- Must be able to communicate effectively with various customer styles, peers, and leaders
- Must be available to work weekends, holidays, and additional hours
- Must have a self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer
- Ability to sit for long periods and follow Cornerstone Brands computer system requirements

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in retail or e-commerce
- Familiarity with navigating multiple systems and screens during customer interactions
- Ability to thrive in a virtual work environment with a structured day and set schedule

#Retail #CustomerService #RemoteWork #CareerGrowth #Ecommerce

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