Customer Service Specialist

Alohaproduce Co; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Experience in event operations

Advancement opportunities

Supportive team environment

Job summary

Bizzetta, a dynamic sales firm, is seeking a Customer Service Specialist to be the frontline ambassador for our clients. You will handle inquiries via phone, email, and live chat, ensuring prompt and courteous service while documenting interactions in the CRM.

Based in Charlotte, NC, this on-site role offers a fast-paced environment, opportunities for advancement, and hands-on experience in event operations and client engagement.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure.
• Proficient with CRM tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints and issues with empathy and a solution-oriented approach.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to address complex customer problems and improve service quality.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

CRM proficiency

Tools

CRM software

Job description

At Bizzetta, we believe in turning possibilities into opportunities and opportunities into success. As a dynamic sales firm, we specialize in empowering businesses to achieve their goals through innovative strategies, exceptional service, and unparalleled results.

Position Overview

Bizzetta are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline ambassador of our company, responsible for delivering exceptional service and support to our valued customers. You will engage with customers through multiple channels including phone, email, and live chat, ensuring their inquiries and issues are handled promptly and efficiently.

This position is fully on-site applicants must live in or near Charlotte, NC. Immediate availability is required.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints and issues with empathy and a solution-oriented approach.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to address complex customer problems and improve service quality.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• Proficiency with customer service software and CRM tools.
• Capable of multitasking and managing time effectively in a fast-paced environment.

What We Offer

• Competitive hourly pay based on experience.
• Flexible scheduling depending on event needs.
• Opportunities to gain hands-on experience in event operations and client engagement.
• Supportive, team-oriented environment with potential for future advancement.
• Fast-paced, engaging work setting where your contribution makes a difference.