Customer Service Specialist

Inceed; Catoosa (OK); On-site; USD 54,000 - 66,000; Full time

Job summary

Inceed, L.L.C. is partnering with a great company to place a Customer Service Specialist onsite in Catoosa, Oklahoma. You will own complex and non-standard orders from entry through shipment, ensuring ERP data stays accurate and shipments move on schedule.

This hands-on role requires strong communication, problem-solving, and collaboration with production, warehouse, logistics, and accounting teams. There is a clear development path into team leadership and a competitive benefits package.

Qualifications

• 2–3 years of customer service or order management experience.
• Experience in supply chain, manufacturing, or distribution preferred.
• Working knowledge of an ERP system.
• Strong verbal and written communication skills.
• Excellent organization and problem-solving abilities.
• Ability to work independently and follow through reliably.

Responsibilities

• Manage complex, non-standard, and export orders from entry through shipment.
• Enter and update order details accurately in the ERP system.
• Resolve order errors before they reach customers or invoices.
• Coordinate with production, warehouse, logistics, and accounting teams.
• Support month-end efforts to ship orders within the period.
• Respond to customer inquiries by phone and email.
• Provide proactive updates on delays, changes, or shortages.
• Prepare and verify export documentation.
• Support the Customer Service Representative with non-routine issues.
• Identify process improvements and document repeatable procedures.

Skills

Customer service

Order management

ERP knowledge

Communication

Problem solving

Independent work

Tools

Outlook

Word

Excel

Job description

Compensation:

$60,000 annually, depending on experience

Inceed has partnered with a great company to help find a skilled Customer Service Specialist to join their team!

This is a strong opportunity for a detail-oriented professional who enjoys solving problems, supporting customers, and keeping orders moving smoothly from entry through shipment. You’ll take ownership of complex and non-standard orders, help improve ERP accuracy, and play a key role in keeping month-end shipments on track. It’s a hands‑on position with real visibility across the site and a clear path to grow into a leadership role.

Key Responsibilities & Duties:

• Manage complex, non-standard, and export orders from entry through shipment
• Enter and update order details accurately in the ERP system
• Resolve order errors before they reach customers or invoices
• Coordinate with production, warehouse, logistics, and accounting teams
• Support month-end efforts to ship orders within the period
• Respond to customer inquiries by phone and email
• Provide proactive updates on delays, changes, or shortages
• Prepare and verify export documentation
• Support the Customer Service Representative with non-routine issues
• Identify process improvements and document repeatable procedures

Required Qualifications & Experience:

• 2–3 years of customer service or order management experience
• Experience in supply chain, manufacturing, or distribution preferred
• Working knowledge of an ERP system
• Strong verbal and written communication skills
• Excellent organization and problem‑solving abilities
• Ability to work independently and follow through reliably
• Proficiency with Outlook, Word, and Excel

Nice to Have Skills & Experience:

• Experience in an industrial manufacturing environment
• Background with export documentation
• Familiarity with Deacom ERP
• Interest in customer service leadership
• Experience improving processes and procedures
• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

• Onsite role in Catoosa, Oklahoma
• Direct hire opportunity with hourly pay structure
• Role offers a clear development path into team leadership
• Requires a strong focus on safety and compliance
• Support includes collaboration across multiple site functions

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.