Customer Service Specialist

Moldlab, Ltd.; Carrollton (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading service provider is seeking a Customer Service & Front Office Coordinator in Carrollton, Texas. This full-time role is perfect for someone who enjoys interacting with clients and keeping things organized. Key responsibilities include greeting customers, packing and shipping, and basic invoicing tasks in QuickBooks. The ideal candidate is friendly, detail-oriented, and able to handle multiple tasks calmly. This entry-level position offers a supportive environment and the chance to grow within the company.

Qualifications

• Strong communication skills and friendly phone voice.
• Organized, reliable, and detail-oriented.
• Comfortable learning QuickBooks invoicing or prior experience.

Responsibilities

• Greet customers and provide outstanding service.
• Pack and ship using Ship Station.
• Answer phone calls and take detailed messages.
• Create invoices in QuickBooks quickly.
• Assist with simple inventory tasks.
• Support the lab team with administrative tasks.

Skills

Friendly communication

Organizational skills

Customer service orientation

Detail-oriented

Tools

QuickBooks

Ship Station

Job description

Customer Service & Front Office Coordinator (Full‑Time)

Moldlab is seeking a warm, professional Customer Service & Front Office Coordinator to be the first point of contact for our clients. This role is perfect for someone who genuinely enjoys talking with people and keeping things clean and organized.

Schedule

Full‑time position with one of the following schedules (CST):

• Monday–Friday, 7:45 a.m.–5:00 p.m., or
• Tuesday–Saturday, 8:45 a.m.–3:00 p.m.

Candidates must be able to reliably arrive on time for their assigned schedule.

Key Responsibilities

• Greet walk‑in customers and visitors and provide outstanding, face‑to‑face service
• Pack and ship using Ship Station
• Make friendly small talk while professionally guiding customers through drop‑off or pickup
• Answer and route phone calls, take detailed messages, and provide basic information about services
• Create invoices in QuickBooks quickly and accurately
• Assist with simple inventory tasks (checking stock, restocking supplies, updating counts)
• Support the lab team with basic administrative tasks as needed

Ideal Candidate

• Smiling, happy, sports‑loving, talkative professionals wanted!
• Loves interacting with people and makes others feel welcome
• Clear, friendly phone voice and strong communication skills
• Organized, reliable, and detail‑oriented
• Comfortable learning basic QuickBooks invoicing (or has prior experience)
• Able to juggle walk‑in customers, phones, and simple admin tasks calmly
• Shares our values of respect, continuous learning, and integrity

When responding to this posting, please include your desired salary or hourly rate.

Seniority level

Entry level

Employment type

Full‑time