Customer Service Specialist

Talentify; California (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Talentify in Valencia, CA is seeking an experienced Customer Service Specialist with 2-5 years in aerospace to manage customer orders, coordinate across internal teams, and ensure accurate processing and timely communication.

The role focuses on order management, data integrity, quotes, and liaison with finance to support credits and invoicing. This temporary-direct position is onsite in Valencia, CA.

Qualifications

• 2-5 years of customer service experience in Aerospace.
• ERP system knowledge; AS400 or Oracle helpful.
• Proficient in MS Office; strong communication and organization.

Responsibilities

• Manage customer orders from entry to acknowledgment.
• Maintain data integrity and adhere to turnaround times.
• Provide post-sale order status and support via phone, email, and fax.
• Administer customer requirements via portals as needed.
• Prepare price quotes and negotiate delivery schedules for legacy products.
• Coordinate with internal teams to ensure on-time issue resolution.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Multi-tasking

Education

AS/AA degree or equivalent

Tools

ERP systems (AS400/Oracle)

Microsoft Office (Word, Excel, PowerPoint)

Job description

Customer Service Specialist
Job Duration: 6 months
Job Address: Valencia, CA
Work Location Type: Onsite

Job Description

Customer Service Specialist with 2-5 years’ experience working in an Aerospace environment. Need a candidate that possesses ERP system knowledge. (Experience with AS400 or Oracle is a plus). This is a Temp-Direct Job for an Aircraft company in Valencia, CA.

Overview:

We are seeking an experienced Customer Service Specialist with a strong background in the aerospace industry to serve as the primary liaison between the company and a key customer account. In this role, you will be responsible for managing customer orders and supporting all routine business activities, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. The ideal candidate will bring a deep understanding of aerospace customer requirements, demonstrate strong attention to detail, and effectively coordinate across internal teams to meet customer expectations and business objectives.

Responsibilities:

• Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Review and properly apply purchase order terms and conditions.
• Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
• Obtain and report supplier performance/ score card report. Resolve any discrepancies.
• Mitigate customer complaints concerning billing/invoice disputes and services rendered.
• Liaison between finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.
• Additional duties as assigned

Qualifications:

• AS/AA degree or equivalent with at least 5 years of customer service experience
• Experience in the aerospace industry
• Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus)
• Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
• Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
• Candidate must be and well-organized, multi-tasking, self-starting individual.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.