Senior Customer Support Representative

Axelon Services Corporation; Bethel (CT); On-site; USD 123,984,000 - 135,005,000; Full time

Job summary

Axelon Services Corporation is actively seeking an experienced account management professional for US-based manufacturing/aerospace work. You will serve as the primary contact for customer accounts, build durable relationships, and coordinate quotes, proposals, and contracts with internal teams.

Expect leadership in onsite meetings and strategic negotiations to secure deliveries and favorable terms. The role focuses on ensuring timely delivery, accurate forecasts, and effective communication

Qualifications

• Bachelor’s degree with a minimum of 3 years of experience in account management, contract administration, customer service, project management, quality, or supply chain in manufacturing, operations, or aerospace environment.
• Or a high school diploma/GED with a minimum of 10 years of experience in the same fields.
• Must be legally authorized to work in the United States without company sponsorship.
• This position requires use of information or access to hardware which is subject to ITAR. All applicants must be U.S. persons within the meaning of ITAR.
• No relocation benefit is offered for this position. Only candidates residing within 50 miles of 90039 will be considered.

Responsibilities

• Serve as the Point of Contact for customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Review contracts, RFQ/RFPs, and coordinate internally to prepare quotes/proposals.
• Support gate reviews, contract negotiations, Customer Program Reviews, and Audits as necessary.
• Lead onsite meetings, telecons, proposal kick-offs, and tag-ups to meet customer goals and objectives.
• Understand forecasts to satisfy customer requirements and manage stock and rotable pool.
• Ensure timely and successful delivery schedules and communicate progress to stakeholders.
• Review customer claims and provide analysis for Finance/Accounting.
• Communicate effectively with customers on quotes, order status, TAT, and issues.
• Negotiate and follow-up strategically with customers to obtain approvals on quotes and delivery schedules.
• Coordinate recovery plans for delinquent performances and determine corrective action plans for issues.
• Stay on top of industry changes and market trends applicable to customers and develop new business opportunities.
• Provide metrics and status for major accounts to the site Leadership Team.

Skills

Organizational skills

Contract administration

Customer program management

Leadership

Time management

Negotiation

Problem solving

Education

Bachelor's degree

High School Diploma + 10 years experience

Tools

MS Project

MS Word

MS Excel

PowerPoint

MS Outlook

Basic Internet

Job description

• Serve as the Point of Contact for customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Review contracts, RFQ/RFPs, and coordinate internally to prepare quotes/proposals.
• Support gate reviews, contract negotiations, Customer Program Reviews, and Audits as necessary.
• Lead onsite meetings, telecons, proposal kick-offs, and tag-ups to meet customer goals and objectives.
• Understand forecasts to satisfy customer requirements and manage stock and rotable pool.
• Ensure timely and successful delivery schedules and communicate progress to stakeholders.
• Review customer claims and provide analysis for Finance/Accounting.
• Communicate effectively with customers on quotes, order status, TAT, and issues.
• Negotiate and follow-up strategically with customers to obtain approvals on quotes and delivery schedules.
• Coordinate recovery plans for delinquent performances and determine corrective action plans for issues.
• Stay on top of industry changes and market trends applicable to customers and develop new business opportunities.
• Provide metrics and status for major accounts to the site Leadership Team.

Pay Rate: $45 Per Hour

Summary

• Monday to Friday - 8 am to 4:30 pm

Responsibilities

• Serve as the Point of Contact for customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Review contracts, RFQ/RFPs, and coordinate internally to prepare quotes/proposals.
• Support gate reviews, contract negotiations, Customer Program Reviews, and Audits as necessary.
• Lead onsite meetings, telecons, proposal kick-offs, and tag-ups to meet customer goals and objectives.
• Understand forecasts to satisfy customer requirements and manage stock and rotable pool.
• Ensure timely and successful delivery schedules and communicate progress to stakeholders.
• Review customer claims and provide analysis for Finance/Accounting.
• Communicate effectively with customers on quotes, order status, TAT, and issues.
• Negotiate and follow-up strategically with customers to obtain approvals on quotes and delivery schedules.
• Coordinate recovery plans for delinquent performances and determine corrective action plans for issues.
• Stay on top of industry changes and market trends applicable to customers and develop new business opportunities.
• Provide metrics and status for major accounts to the site Leadership Team.

Requirements

• Bachelor’s degree with a minimum of 3 years of experience in account management, contract administration, customer service, project management, quality, or supply chain in manufacturing, operations, or aerospace environment OR a high school diploma/GED with a minimum of 10 years of experience in the same fields.
• Must be legally authorized to work in the United States without company sponsorship.
• This position requires use of information or access to hardware which is subject to ITAR. All applicants must be U.S. persons within the meaning of ITAR.
• No relocation benefit is offered for this position. Only candidates residing within 50 miles of 90039 will be considered.

Preferred Skills

• Must be well organized and have a history of managing customer programs.
• Proficient in proposal/contract preparation, negotiation, and management.
• Familiarity with major aerospace customers and affiliates.
• Leadership, teaming, team problem-solving, program management, and time management skills.
• Proficient with MS Project, Word, Excel, PowerPoint, MS Outlook, Basic Internet.
• Understanding of federal laws, and corporate and project finance.