Patient Service Representative

Gosnaphop; Austin (TX); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Performance-based bonuses

Growth opportunities

Team recognition

Job summary

Gosnaphop in the United States is seeking a Patient Service Experience Representative to support a remote call center focused on patient collections, account resolution, and financial conversations.

The role handles high-volume inbound calls, explains balances, reviews insurance details, collects payments, and sets up payment plans in a metrics-driven environment.

Qualifications

• Experience handling high-volume calls and patient conversations.
• Ability to read and understand Explanation of Benefits (EOBs).
• Experience with patient collections, payment plans, or financial discussions.

Responsibilities

• Handle a high volume of inbound patient calls regarding outstanding balances.
• Explain patient statements, balances, and insurance payment information.
• Read and interpret EOBs to help patients understand their financial responsibility.
• Explain copays, deductibles, coinsurance, and payment options.
• Collect patient payments and assist with setting up payment plans.
• Research account questions and help resolve patient billing concerns.
• Document call details and account updates accurately.
• Use client systems and internal resources to support patient conversations.
• Maintain a positive, professional, and empathetic approach with patients.
• Stay engaged with the team through messages and company communications.
• Support call center goals related to quality and patient experience.

Skills

Communication skills

Empathy

Patient service experience

EOB reading

Job description

Patient Service Representative

Location: Remote (must reside in one of the following states to be considered TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC)

Schedule: Monday-Friday, full-time schedule. Training schedule is 8:00 AM - 5:00 PM Eastern Time, with some flexibility in start time after training

Pay: $20-22/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

About Our Client

Our client is a growing healthcare revenue cycle organization that partners with healthcare providers to improve the patient financial experience. The team combines technology, patient-centered service, and strong accountability to help patients better understand their financial responsibility while supporting healthcare organizations with reimbursement and account resolution

Job Description

The Patient Service Experience Representative will support a remote call center environment focused on patient collections, account resolution, and financial conversations with patients. This role is responsible for handling high-volume inbound calls, explaining patient balances, reviewing insurance details, collecting payments, and setting up payment plans when needed. The ideal candidate is empathetic, professional, and comfortable working in a busy, metrics-driven environment

Key Responsibilities

• Handle a high volume of inbound patient calls regarding outstanding balances
• Review and explain patient statements, balances, and insurance payment information
• Read and interpret EOBs to help patients understand their financial responsibility
• Explain copays, deductibles, coinsurance, and payment options
• Collect patient payments and assist with setting up payment plans
• Research account questions and help resolve patient billing concerns
• Document call details and account updates accurately
• Use client systems and internal resources to support patient conversations
• Maintain a positive, professional, and empathetic approach with patients
• Stay engaged with the team through messages, updates, and company communication
• Support overall call center goals related to quality, call volume, and patient experience

Qualifications

• At least 1 year of recent experience in a role where you were responsible for 50 or more patient calls per day is required
• Experience with patient collections, payment plans, or patient financial conversations is required
• Ability to read and understand EOBs required
• Must live in one of these states to be eligible: TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC

Additional Details

• Contract-to-hire opportunity
• Remote position available in select states, including TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC
• Training provided during the first two weeks
• Full-time call center environment
• Upon a conditional offer of employment, the position requires a background check

Perks

• Strong growth opportunity within a growing healthcare revenue cycle organization
• Remote work environment
• Team-oriented culture with regular engagement, shoutouts, and recognition
• Opportunity for performance-based bonuses after contract period
• Fast-paced environment with steady call volume and clear goals
• Great fit for someone who enjoys patient communication, problem-solving, and soft collections

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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