Customer Service Specialist

Simply The Best Digital; Boca Raton (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Simply The Best Digital and Public Relations is a full-service digital marketing agency based in Boca Raton, FL, offering SEO, website design, PPC, Google My Business, social media, and digital advertising. The Customer Service Specialist role is full-time and hybrid.

You will respond to inquiries, support campaigns, document interactions, and help improve service delivery while coordinating with sales and account teams.

Qualifications

• Strong customer service and support skills to handle inquiries and resolve issues.
• Customer satisfaction and customer experience skills to maintain positive relationships.
• Professional phone etiquette and clear communication to interact confidently with clients.
• On-site work in Boca Raton, FL with time management and organizational skills.
• Comfort using CRM systems, email platforms, and basic office software to document interactions.
• Prior experience in a customer-facing role, ideally in marketing, media, or related industries.
• High school diploma or equivalent; additional education in communications, business, or marketing is a plus.

Responsibilities

• Respond to customer inquiries via phone, email and other channels with timely, accurate information.
• Assist clients with service-related questions and coordinate with internal teams to support campaigns and projects.
• Document interactions and maintain customer records, follow up on open requests, and improve customer experience.
• Support sales and account management by relaying customer feedback and identifying opportunities to enhance service delivery.

Skills

Customer Service

Customer Support

Customer Satisfaction

Customer Experience

Phone Etiquette

Clear communication

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Email platforms

Office software

Job description

Company Description

Simply The Best Digital and Public Relations is a full-service digital marketing agency under the Good Press Publishing umbrella, specializing in SEO, website design, PPC, Google My Business, social media, and digital advertising. The organization is backed by decades of publishing and media experience, starting with Simply the Best Magazine, an award-winning regional Florida lifestyle publication. The founder, Adam Goodkin, has grown Simply the Best into one of the largest high-end publications in South Florida, consistently producing extensive issues with over 200 pages. This combined expertise in digital marketing and premium print media offers team members exposure to diverse clients and modern marketing strategies.

Role Description

The Customer Service Specialist is a full-time, hybrid role based in Boca Raton, FL. This role is responsible for responding to customer inquiries via phone, email, and other communication channels, ensuring timely and accurate information is provided. The specialist will assist clients with service-related questions, resolve issues, and coordinate with internal teams to support ongoing campaigns and projects. Daily activities include documenting interactions, maintaining customer records, following up on open requests, and helping improve overall customer experience. The role also involves supporting sales and account management teams by relaying customer feedback and identifying opportunities to enhance service delivery.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess Customer Satisfaction and Customer Experience skills to maintain positive relationships and enhance client loyalty.
• Candidates should possess professional Phone Etiquette and clear communication skills to interact confidently with clients and partners.
• Ability to work on-site in Boca Raton, FL, with reliable time management and organizational skills.
• Comfort using CRM systems, email platforms, and basic office software to document and track customer interactions.
• Prior experience in a customer-facing role, ideally within marketing, media, or related industries, is beneficial.
• High school diploma or equivalent required; additional education or training in communications, business, or marketing is a plus.