Hybrid Customer Experience Specialist - Boca Raton

Simply The Best Digital; Boca Raton (FL); Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Simply The Best Digital and Public Relations is a full-service digital marketing agency based in Boca Raton, FL, offering SEO, website design, PPC, Google My Business, social media, and digital advertising. The Customer Service Specialist role is full-time and hybrid.

You will respond to inquiries, support campaigns, document interactions, and help improve service delivery while coordinating with sales and account teams.

Qualifikationen

• Strong customer service and support skills to handle inquiries and resolve issues.
• Customer satisfaction and customer experience skills to maintain positive relationships.
• Professional phone etiquette and clear communication to interact confidently with clients.
• On-site work in Boca Raton, FL with time management and organizational skills.
• Comfort using CRM systems, email platforms, and basic office software to document interactions.
• Prior experience in a customer-facing role, ideally in marketing, media, or related industries.
• High school diploma or equivalent; additional education in communications, business, or marketing is a plus.

Aufgaben

• Respond to customer inquiries via phone, email and other channels with timely, accurate information.
• Assist clients with service-related questions and coordinate with internal teams to support campaigns and projects.
• Document interactions and maintain customer records, follow up on open requests, and improve customer experience.
• Support sales and account management by relaying customer feedback and identifying opportunities to enhance service delivery.

Kenntnisse

Customer Service

Customer Support

Customer Satisfaction

Customer Experience

Phone Etiquette

Clear communication

Time management

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Email platforms

Office software

Jobbeschreibung

Simply The Best Digital and Public Relations is a full-service digital marketing agency based in Boca Raton, FL, offering SEO, website design, PPC, Google My Business, social media, and digital advertising. The Customer Service Specialist role is full-time and hybrid.

You will respond to inquiries, support campaigns, document interactions, and help improve service delivery while coordinating with sales and account teams.