Customer Service Specialist

Horizon-Commercial-Pools; Arden Hills (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

Horizon Commercial Pools is seeking a friendly, energetic, customer service focused individual to join our team as a Customer Service Specialist. You will handle a high volume of phone calls, process orders, assist will-call customers, and perform general office duties to ensure an exceptional customer experience.

The role emphasizes core values and strong communication, organization, and time-management skills, contributing to long-term relationships with staff, customers, and suppliers.

Qualifications

• 2+ years of customer service experience in an office setting.
• Microsoft Office proficiency (Word, Excel, Outlook, Teams).
• Excellent interpersonal, organizational, and time-management skills.

Responsibilities

• Answer a high volume of phone calls to respond to customer requests.
• Take and process customer orders.
• Assist will-call customers who arrive on site to inquire about orders.
• General office duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Description

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals. A company is just a name, maybe a building and of course a website, but what really makes Horizon tick is our staff. The friendliness, experience and dedication of our people is truly what makes our "company" great. Most of us are quirky and fun and we all love pools!

Horizon is looking for a friendly, energetic, customer service focused Customer Service Specialist to provide our customers with an exceptional experience. Responsibilities will include answering a high volume of phones, taking & processing a high volume of orders, assisting will-call customers and other general office duties. The Customer Service Specialist is responsible for providing customers with exceptional experience.

Duties/Responsibilities:

• Answer a high volume of phones calls to respond to customer requests.
• Taking and processing customer orders.
• Assist will- call customers who arrive on site to inquire about orders.
• General office duties as assigned.

Requirements

• Represent Horizon through our Core Values of Humbly Authentic, Deeply Committed and Driven Forward
• 2 + years of customer service experience in an office setting.
• Microsoft Office tools proficiency (Word, Excel, Outlook and Teams).
• Ability to follow safe operating procedures.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.