Customer Experience Specialist | Fast-Paced Office Support

Horizon-Commercial-Pools; Arden Hills (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

Horizon Commercial Pools is seeking a friendly, energetic, customer service focused individual to join our team as a Customer Service Specialist. You will handle a high volume of phone calls, process orders, assist will-call customers, and perform general office duties to ensure an exceptional customer experience.

The role emphasizes core values and strong communication, organization, and time-management skills, contributing to long-term relationships with staff, customers, and suppliers.

Qualifications

• 2+ years of customer service experience in an office setting.
• Microsoft Office proficiency (Word, Excel, Outlook, Teams).
• Excellent interpersonal, organizational, and time-management skills.

Responsibilities

• Answer a high volume of phone calls to respond to customer requests.
• Take and process customer orders.
• Assist will-call customers who arrive on site to inquire about orders.
• General office duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Horizon Commercial Pools is seeking a friendly, energetic, customer service focused individual to join our team as a Customer Service Specialist. You will handle a high volume of phone calls, process orders, assist will-call customers, and perform general office duties to ensure an exceptional customer experience.

The role emphasizes core values and strong communication, organization, and time-management skills, contributing to long-term relationships with staff, customers, and suppliers.