Customer Service & Solutions Specialist

Copart Catastrophe Response Fleet, LLC; Magna (UT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k + company match

ESPP - Employee Stock Purchase Plan

EAP - Employee Assistance Program

Vacation & Sick pay

Paid Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative to provide exceptional service and facilitate vehicle releases from shops or other locations. The role may expand to chat and email support, with a focus on professional calls and timely follow-ups.

Requirements include a high school diploma, 1 year in office support or customer service, strong communication, Typing at 45 WPM, and comfort with MS Office. Overtime may be required.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma required.
• Excellent customer service skills and attitude.
• Excellent written and verbal communication skills.
• Proficient with office equipment and MS Office.
• Strong attention to detail and problem-solving ability.
• Typing speed at least 45 WPM.
• Professional appearance and demeanor.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus; overtime may be required.

Responsibilities

• Assist in obtaining release of vehicles from body shops and other locations.
• Provide exceptional customer service to internal and external customers.
• May support chat and email customer service channels.
• Answer and place calls professionally; ensure timely follow-up.
• Utilize company resources to gather information and offer solutions.
• Perform other duties as assigned.

Skills

Customer service

Office support

Written communication

Verbal communication

MS Office

Typing 45 WPM

Attention to detail

Problem solving

Multi-tasking

Professional appearance

Bilingual (plus)

Overtime availability

Education

High School diploma

Tools

MS Office suite

Job description

Copart, Inc. is seeking a Customer Service Representative to provide exceptional service and facilitate vehicle releases from shops or other locations. The role may expand to chat and email support, with a focus on professional calls and timely follow-ups.

Requirements include a high school diploma, 1 year in office support or customer service, strong communication, Typing at 45 WPM, and comfort with MS Office. Overtime may be required.