Customer Service & Solutions Specialist

Grayba; Chesterfield (MO); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Employee stock ownership plan

Medical/Dental/Vision benefits

401(k) with company match

Paid time off

Job summary

Graybar is seeking a Customer Service Representative in Chesterfield, Missouri, to act as a key contact for customers and ensure total satisfaction. You will handle inbound and outbound calls, enter orders, and provide timely, professional support, including product recommendations and order coordination.

The role emphasizes sales on inbound calls and strong communication skills. Requirements include 2+ years of customer service experience, a high school diploma (associate/bachelor preferred),

Qualifications

• 2+ years of customer service experience preferred.
• High School education required; 2/4 year degree preferred.

Responsibilities

• Answer and manage inbound and outbound customer calls and written correspondence professionally and promptly.
• Enter orders, handle requests and provide timely support to customers.
• Assist in selling Graybar goods and services on inbound calls.
• Provide product selection and application guidance to customers.
• Coordinate service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Passion for customer service

Ability to handle variety of customer状

Education

High School education

Associate's or Bachelor's degree preferred

Job description

Graybar is seeking a Customer Service Representative in Chesterfield, Missouri, to act as a key contact for customers and ensure total satisfaction. You will handle inbound and outbound calls, enter orders, and provide timely, professional support, including product recommendations and order coordination.

The role emphasizes sales on inbound calls and strong communication skills. Requirements include 2+ years of customer service experience, a high school diploma (associate/bachelor preferred),