Customer Service/Shipping Clerk

Metalcraft of Mayville, Inc.; Kekoskee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Metalcraft of Mayville, Inc. is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility.

This role reports to the Shipping and Receiving Manager and is responsible for maintaining and verifying outbound shipment records, preparing bills of lading, and generating related reports. You should have strong customer service experience and be meticulous with data entry, SAP proficiency, and coordination with carriers to ensure accurate and timely shipments.

Qualifications

• Effective communication skills and excellent coordination skills.
• Customer Service experience is preferred.
• Great organizational and time management abilities.
• Stress tolerance with clean and neat attitude.
• Ability to carry out data entry work.
• Basic computer knowledge, SAP experience strongly preferred.

Responsibilities

• Audit orders and shipping quantities against picking documents.
• Enter and maintain shipping data in SAP and ERP systems.
• Prepare bills of lading and shipping documents.
• Coordinate with carriers and arrange pick-ups.
• Answer/route calls and route messages promptly.
• Support special projects as directed by leadership.
• Ensure accuracy of shipping paperwork per SOPs.

Skills

Communication

Coordination

Organization

Time management

Data entry

Customer service

Tools

SAP

Job description

Overview

Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The Customer Service/Shipping Clerk will report to the Shipping and Receiving Manager in the Mayville plant. This person is responsible for maintaining and verifying the records and documentation of outbound shipments. This person will also prepare the bills of lading and shipping orders; completing all the necessary management related reports as and when required. We're hoping for someone who has a strong customer service background.

Responsibilities

• Assure orders and shipping quantities match picking documents through careful audit of said documents.
• Gather, enter into SAP system and maintain all data and records relative to shipping and receiving activities.
• Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
• Help with or complete special projects at the discretion of the Lead or Supervisors.
• Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner.
• Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed.
• Initiates, answers & documents tracer inquiries when requested via email and/or fax.
• Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents.
• Assemble packaging materials and packages merchandise per instructions, in preparation for shipment
• Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
• Confirm physical shipment of goods and facilitate tracking of packages
• Coordinate with carriers and freight forwarders to schedule pick-up of goods
• Identify errors on packing lists & invoices and correct them
• Prepare accurate bills of lading for outbound freight.
• Ensure that drivers depart with appropriate paperwork.
• Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.
• Other duties as assigned.

Qualifications

• Effective communication skills and excellent coordination skills
• Customer Service experience is preferred
• Great organizational and time management abilities
• Stress tolerance with clean and neat attitude.
• Ability to carry out data entry work
• Basic computer knowledge, SAP experience strongly preferred.

Job Expectations

Physical Activity:

Activity

N/A

Occasionally

Frequently

Regularly

Average lbs.

Lift/Carry

25 lbs routine, 50 lbs occasionally

Push/Pull

25 lbs routine, 50 lbs occasionally

Reach Overhead

Comments: This position requires someone to be on their feet for the majority of their shift. There may be a few occasions when an employee needs to sit down to log information in the computer system.

Climb

Squat/Bend/Kneel

Sit

Stand

Walk/Move About

Equipment Operated: Forklift, measurement devices, wrenches, screwdrivers and various other hand tools.

Personal Protective Equipment Required as Outlined per Company GMP Requirements:

Hearing Protection Eye Protection Safety Shoes

Work Environment

Regularly exposed to varying temperature conditions between 60-100 degrees Fahrenheit, loud noise, moving machinery parts, airborne particles, and fumes from production equipment.