Customer Service Shipping Clerk

Magnum Piering; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in logistics is looking for a full-time Customer Service Shipping Clerk in West Chester, Ohio. The role entails managing logistics, negotiating rates, and maintaining customer relationships. Ideal candidates will demonstrate strong organizational skills and attention to detail, manage multiple deadlines, and have a background in shipping and customer service.

Benefits

401(k)

401(k) company match

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off

Referral Program

Qualifications

• 3+ years of experience in logistics or shipping.
• 2+ years of experience in Customer Service.
• Strong written and verbal communication skills.

Responsibilities

• Conduct rate negotiations and schedule outgoing freight.
• Verify customer and shipment information for accuracy.
• Resolve shipment discrepancies in a timely manner.

Skills

Communication skills

Attention to detail

Organizational skills

Tools

Microsoft Office Excel

Microsoft Office Word

Microsoft Outlook

Job description

Magnum Piering in Cincinnati, Ohio is seeking to hire a full-time Customer Service Shipping Clerk. This position is responsible for all aspects of logistics including customer service, rate negotiations, scheduling of outgoing freight, etc. This position is out of our West Chester, Ohio location. The ideal candidate will have a proven track record of managing both internal and external relationships. Be able to demonstrate the capability to work autonomously, possess great attention to detail, organizational skills, and handling multiple deadlines and initiatives concurrently.

About Magnum Piering

Magnum Piering has been designing and manufacturing high-quality foundation, repair products for over 40 years. We are proud to be one of the first foundation manufacturers in the U.S. Magnum is a leader in deep foundation designs and manufacturing capabilities. Magnum Piering's products are specified by engineers across the U.S. and Canada. Since 1981, Magnum's products and installing contractors have withstood the most important test of all, "the test of time".

We know that we owe our success to our great team. This is why in addition to great pay and excellent benefits, we offer growth potential and job security. A family-owned business, we offer our team a good work-life balance and a fun work environment. Come join our team!

Job Description

• Conduct rate negotiations and schedule outgoing freight.
• Responsible for shipping documents and other records to determine shipping priorities and methods.
• Verify customer and shipment information for accuracy ensuring all details are included for efficient and timely processing.
• Proactively communicate and report any issues to the Dock Manager.
• Resolve shipment discrepancies in a timely and constructive manner to minimize delays.
• Maintain communication with sales to ensure orders are on time and customer's expectations are met.
• Communicate with carriers in a professional manner, developing strong relationships.
• Maintain a positive attitude with customers and vendors.
• Assists with other related clerical duties such as data entry, photocopying, filing, and collating.
• Wear proper personal protective equipment and adhere to all safety policies and procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualification Requirements

• Proficient in Microsoft Office Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• 3+ years of experience in logistics or shipping.
• 2+ years of experience in Customer Service
• Must be able to work with others well in resolving issues, gathering information, and explaining resolutions, processes, and procedures to others.
• Exercise excellent judgement and maintains a positive perspective.
• Strong attention to detail and highly organized.

Physical Requirements

• This position requires frequently standing, walking, and sitting.
• Must be able to have use of hands, fingers in order use keyboard, touch controls and objects. Vision abilities to do this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to talk/hear and communicate in person or on the phone.

Benefits Offered

• 401(k)
• 401(k) company match
• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off
• Referral Program

Equal Opportunity Statement

Magnum Piering is committed to equality in all aspects of employment. We provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.