CUSTOMER SERVICE/SERVICE BOOTH CLERK

Smith's Food & Drug Centers; Albuquerque (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading grocery retailer as a Customer Service/Service Booth Clerk in Albuquerque. You'll create an outstanding customer experience and maintain a safe environment while embracing the company's core values of respect and integrity. This role offers opportunities for growth and comprehensive benefits to support your well-being.

Benefits

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Career growth opportunities

Qualifications

• Must be 18 or older.
• Retail grocery experience preferred.
• Customer service experience is a plus.

Responsibilities

• Create a welcoming environment for customers.
• Process customer transactions quickly and accurately.
• Maintain knowledge of products and respond to customer inquiries.

Skills

Effective communication

Ability to handle stressful situations

Basic math knowledge

Job description

Join to apply for the CUSTOMER SERVICE/SERVICE BOOTH CLERK role at Smith's Food & Drug Centers.

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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!

What You'll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through industry-leading training programs and diverse career pathways.

Minimum Requirements

• Must be 18 or older
• Ability to handle stressful situations
• Effective written and oral communication skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired Qualifications

• Retail grocery experience
• Cashier experience
• Customer service experience
• Second language skills: speaking, reading, and/or writing

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions to customers.
• Handle funds, coupons, tenders, etc., according to company policy.
• Maintain awareness of inventory/stocking conditions to ensure system integrity (including Computer Assisted Ordering).
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Follow established policies and procedures for services like post office, money orders, licenses, utility payments, gift cards, lottery tickets, and others.
• Observe scheduled shift operating hours.
• Answer all store telephone calls promptly and professionally.
• Follow all safety, merchandising, cash control, loss prevention, and other store policies.
• Adhere to all food safety regulations and guidelines on product returns.
• Reinforce safety programs, report unsafe conditions, and notify management of accidents or illegal activities.
• Comply with all relevant laws and regulations.
• Perform essential functions with or without reasonable accommodation.