CUSTOMER SERVICE/SERVICE BOOTH CLERK

Smith's Food & Drug Centers; Albuquerque (NM); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Customer Service/Service Booth Clerk to enhance customer experiences through outstanding service. In this entry-level role, you'll engage with customers, process transactions, and maintain a welcoming environment. This position offers flexible scheduling and a chance to grow within the company. Ideal candidates will have excellent communication skills and a passion for customer service. Join a team that values respect, integrity, and community, and take the next step in your career with this rewarding opportunity.

Benefits

Healthcare

Flexible scheduling

Counseling services

Associate discounts

Tuition reimbursement

Growth opportunities

Qualifications

• Must be 18 or older with effective communication skills.
• Retail grocery and cashier experience preferred.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Process customer transactions quickly and accurately.
• Maintain a safe and clean environment for customers.

Skills

Effective written and oral communication skills

Ability to handle stressful situations

Basic math skills

Customer service experience

Ability to create a welcoming environment

Job description

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Job Responsibilities

1. Create an outstanding customer experience through exceptional service.
2. Establish and maintain a safe and clean environment that encourages customers to return.
3. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
4. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
5. Answer questions regarding products sold within the department and throughout the store.
6. Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
7. Process customer transactions quickly, accurately, and efficiently.
8. Ensure customer returns and exchanges are handled to satisfy customers while complying with company policies and procedures.
9. Communicate new and ongoing special programs and promotions to customers.
10. Handle funds, coupons, tenders, etc., according to company policy.
11. Maintain awareness of inventory/stocking conditions and report discrepancies.
12. Label, stock, and inventory department merchandise.
13. Follow established policies and procedures for various store services and transactions.
14. Observe scheduled shift operating hours and answer store telephone calls promptly and professionally.
15. Ensure all store controls, safety procedures, and legal requirements are followed.
16. Report safety risks, illegal activity, and accidents to management.
17. Perform the essential functions of this position with or without reasonable accommodation.

Minimum Requirements

• Must be 18 or older
• Ability to handle stressful situations
• Effective written and oral communication skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired Qualifications

• Retail grocery experience
• Cashier experience
• Customer service experience
• Second language skills
• Ability to create a welcoming environment for customers

Additional Benefits

The Kroger Family of Companies offers comprehensive benefits including healthcare, flexible scheduling, counseling, associate discounts, tuition reimbursement, and growth opportunities. For more information, visit our Benefits Page.

Employment Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Human Resources Services