CUSTOMER SERVICE/SERVICE BOOTH CLERK

Kroger; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service/Service Booth Clerk to enhance the customer experience through exceptional service. In this role, you will create a welcoming atmosphere, assist customers with inquiries, and ensure smooth transactions. Your ability to handle stressful situations and communicate effectively will be key to success. Join a team that values respect, integrity, and customer satisfaction, and be part of a dynamic environment where your contributions make a difference.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations and communicate effectively.

Responsibilities

• Create a welcoming environment for customers by answering questions.
• Process customer transactions quickly and accurately.
• Maintain awareness of inventory and stock conditions.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Education

High school diploma or equivalent

Job description

Join to apply for the CUSTOMER SERVICE/SERVICE BOOTH CLERK role at Kroger.

Job Description

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions to customers.
• Handle funds, coupons, tenders, etc. according to company policy.
• Maintain awareness of inventory/stocking conditions to ensure system accuracy, including Computer Assisted Ordering.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Follow policies and procedures for services like post office, money orders, licenses, utility payments, gift cards, lottery tickets, money transfers, and others.
• Observe scheduled shift hours.
• Answer store telephone calls promptly and professionally.
• Follow rules related to merchandising, customer service, cash control, safety, and loss prevention.
• Adhere to food safety regulations and guidelines on product returns.
• Reinforce safety procedures, identify unsafe conditions, and notify management.
• Report customer or employee accidents, safety risks, illegal activity, including theft or fraud.
• Comply with all relevant laws and regulations regarding weights, measures, and labeling.
• Perform essential functions of the role with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills (written and oral)
• Basic math skills (e.g., counting, addition, subtraction)

Desired

• Retail grocery experience
• Cashier experience
• Customer service experience
• Second language proficiency (speaking, reading, or writing)