Customer Service - Self Storage Manager

Public Storage; Wickliffe (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Storage is seeking a Property Manager who works independently at multiple locations, both indoors and outdoors, to assess customer storage needs and upsell packing supplies. Daily tasks include unit inspections, inventory checks, and cash handling to support rent collections.

You will travel between sites using your own vehicle, with mileage reimbursements, and help keep facilities clean, safe, and appealing while delivering friendly, supportive customer service.

Qualifications

• Experience in customer service centered sales environments.
• Willingness to work at multiple locations and outdoors.
• Ability to perform daily unit inspections and cash handling.

Responsibilities

• Assess customer storage needs and upsell packing and moving supplies.
• Perform daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits.
• Assist customers with payments and follow up on overdue accounts.
• Maintain facility cleanliness and curb appeal.

Skills

Customer service

Sales

Time management

Communication

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)