Customer Service - Self Storage Manager

Publicstorage; South Lyon (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Storage seeks a Property Manager to work independently at multiple locations, assessing customer storage needs and recommending packing supplies. Daily unit inspections ensure inventory is ready to rent, while cash handling and deposits support storefront operations.

Responsibilities include payment reminders, collections as needed, and traveling between sites with mileage reimbursement. Physical tasks and outdoor work are part of the role, with a focus on providing great customer service.

Qualifications

• Customer service oriented with sales experience.
• Valid driver's license and access to own vehicle.
• Ability to perform physical tasks and lift items as needed.

Responsibilities

• Assess customer storage needs and upsell packing/moving supplies.
• Conduct daily inspections of storage units to confirm availability.
• Audit cash drawers, make bank deposits, and track payments.
• Remind customers of payments and perform collections when required.
• Travel between locations using own vehicle; mileage reimbursement available.

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside

We assess customer storage needs and make suggestions, including selling packing and moving supplies

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent

Auditing cash drawers and making bank deposits are part of the daily business

We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience :

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation :

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.