Customer Service - Self Storage Manager

Public Storage; Twinsburg (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Storage is seeking a Property Manager to work independently across multiple locations in Ohio. You will assess customer storage needs and upsell packing and moving supplies, and perform daily inspections to ensure spaces are ready to rent.

Responsibilities include auditing cash drawers, making bank deposits, and helping customers stay current on payments with reminder calls as needed. A valid driver's license and own vehicle are required to travel between sites.

Qualifications

• Experience in customer service–focused sales environments such as retail or hospitality.
• Willingness to travel between locations using own vehicle.

Responsibilities

• Our Property Managers work independently across multiple locations, spending time both indoors and outdoors.
• Assess customer storage needs and suggest options, including selling packing and moving supplies.
• Daily storage unit inspections to confirm inventory and availability and ensure spaces are ready to rent.
• Auditing cash drawers and making bank deposits are part of the daily routine.
• Help keep customers current with payments and make reminder and collection calls when required.

Skills

Customer service

Sales experience

Valid driver’s license

Mobility

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)