Customer Service - Self Storage Manager

Public Storage; Novato (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Public Storage in Novato,CA is seeking a self-motivated Property Manager who can work independently across multiple locations, performing daily inspections, assisting customers, and handling payments.

The role includes auditing cash drawers, upselling packing supplies, and coordinating move-ins while ensuring properties are clean and accessible. Applicants with customer service or sales backgrounds are welcome; a valid driver’s license and travel between sites are required.

Qualifications

• Experience in customer service sales environments such as retail or hospitality.
• Valid driver’s license and ability to use personal vehicle to travel between sites.

Responsibilities

• Assess customer storage needs and suggest packing/moving supplies.
• Perform daily storage unit inspections to ensure inventory and availability.
• Audit cash drawers and make bank deposits as part of daily operations.
• Help keep customers current with payments and make reminder calls.
• Work independently at multiple locations, indoors and outdoors.

Skills

Customer service

Sales

Communication

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)