Customer Service - Self Storage Manager

Public Storage; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Public Storage is seeking a Property Manager to work independently across multiple locations, performing indoor and outdoor duties and ensuring spaces are ready to rent. You will assess customer storage needs and upsell packing supplies, conduct daily inspections, and manage cash handling, deposits, and payment reminders.

Must have a valid driver's license and be willing to travel between sites; strong sales and customer service skills are highly valued.

Qualifications

• Successful candidates come from customer service oriented sales environments such as retail, restaurant, fast food or other service-based roles.
• Experience in handling customer payments and upselling products is helpful.
• Ability to work independently across multiple locations.

Responsibilities

• Assess customer storage needs and make recommendations, including selling packing and moving supplies.
• Perform daily inspections of storage units to ensure inventory and availability for rent.
• Audit cash drawers and make bank deposits as part of daily operations.
• Keep customers current with payments and perform reminder/collection calls when needed.
• Work at multiple locations, with a mix of indoor/outdoor duties and travel between sites.

Skills

Customer service

Sales

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)