Customer Service - Self Storage Manager

Public Storage; Arvada (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Public Storage is seeking a Property Manager to work across multiple locations, evaluating customer storage needs and recommending packing and moving supplies.

Daily duties include inspections to ensure spaces are ready to rent, cash handling, and assisting customers with payments.

Qualifications

• Must have customer service experience in a fast-paced environment.
• Ability to upsell packing and moving supplies.
• Cash handling and basic financial reconciliation experience.

Responsibilities

• Assess customer storage needs and make storage and supplies recommendations.
• Conduct daily inspections of storage units to ensure inventory and availability for rent.
• Audit cash drawers and perform bank deposits as part of daily tasks.
• Assist customers with payments and make reminder/collection calls as needed.
• Work independently across multiple locations.

Skills

Customer service

Sales

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)