Customer Service & Scheduling Specialist-Medicaid Transport

Unity Ambulette Corp.; Town of Saugerties (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Unity Ambulette Corp is seeking a Customer Service Representative for full or part-time work in New York. The role involves recording day-to-day transactions, calling clients to confirm transports, and coordinating schedules to support Medicaid reimbursement.

A HIPAA-compliant environment and accurate data entry are essential. Candidates should have proven customer service experience, strong attention to detail, and proficiency with MS Word.

Qualifications

• Proven customer service experience.
• High accuracy and attention to detail.
• Data entry skills and proficiency in English and MS Word.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Record day-to-day transactions.
• Interact with clients to schedule transports.
• Reconcile daily schedules and transports for Medicaid reimbursement.
• Maintain HIPAA compliant workplace and protect client confidentiality.
• Make extensive telephone contact with clients to confirm transports and obtain information.

Skills

Customer service

Data entry

Attention to detail

English proficiency

Tools

MS Word

Job description

Future Opening: Customer Service Representative

Title: Customer Service Repentative

Reports to: Owner/Director of Operations

Job Summary: Full or Part-time. Record day to day transactions. Interact with clients to schedule transports. Reconcile daily schedules and transports for Medicaid reimbursement. Extensive telephone contact with clients, confirming transports, taking client information. Maintain a HIPAA compliant workplace.

Requirement for Employment: Proven customer service experience. High degree of accuracy and attention to detail. Data entry skills and proficiency in English and MS Word. Customer service orientation. Ability to multitask in a fast-paced environment.

Work Environment: Interior office, with personal work space. Team approach to work load. Cross training on Billing and Dispatch.

Professionalism: Maintain a professional company image and respect for others. Demonstrate ability to identify and resolve interpersonal conflicts when they occur with co-workers and clients.

Customer Service: Maintain a calm and professional attitude. Exhibit quality, positive interactions with clients, facility staff and community members. Maintain client confidentiality by following HIPAA rules and regulations.

We care about the health and safety of our community

You want to arrive at your destination safely. You'll need non-emergency transportation from a team you can trust. Many of our customers choose us for transportation services because:

• We're locally owned and operated
• We're fully licensed and insured
• We offer free consultations and estimates
• We employ drivers that are CDL-certified with DOT physicals

If you're passionate about helping others, a career that lets you give back is ideal. Unity Ambulette Corp is currently offering employment opportunities in Liberty and Kingston, NY, and all of the surrounding areas. When you work with us, you'll impact the lives of others by providing invaluable services. Plus, you'll get the chance to join a welcoming team of passionate employees.

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