TRANSPORTATION SCHEDULING COORDINATOR

Liberty Healthcare Management; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Liberty Health is seeking an experienced Transportation Scheduling Coordinator in Wilmington, NC. You will schedule residents’ transport, use management software to dispatch trips, and monitor real-time vehicle status to uphold on-time performance.

You will optimize routes, adjust for cancellations, and maintain logs and maintenance schedules. Collaboration with facilities, families, and providers is essential for safe, timely service.

Qualifications

• Must be at least 21 years of age and of good character.
• CPR, First Aid and wheelchair safety training required; one of the listed certifications preferred.
• Valid state Driver’s License and clean driving record required.
• Ability to plan, organize, and follow up on tasks.
• Ability to make independent decisions and work under pressure.
• Willingness to collaborate with multiple departments and care partners.

Responsibilities

• Schedule appointments for residents/patients/clients after facility staff notification.
• Utilize transportation management software to schedule, assign, and dispatch trips in real time.
• Monitor live vehicle locations and driver status to ensure on-time performance.
• Optimize routes to maximize efficiency and reduce costs.
• Adjust schedules for cancellations and urgent add-ons.
• Serve as primary contact for drivers during transports.
• Maintain a calendar of all appointments to avoid conflicts.
• Follow safety guidelines for resident transports.
• Maintain transport logs and vehicle maintenance schedules.
• Generate daily, weekly, and monthly transportation reports.
• Track KPIs such as on-time performance and trip volume.
• Provide route briefings and updates; onboard drivers on procedures.

Skills

Scheduling

Dispatch software

On-time performance

Safety awareness

CPR

First Aid

Wheelchair safety

Driver’s license

Logistics coordination

Education

CPR certification or higher

Tools

Transportation management software

Scheduling/calendar systems

Job description

TRANSPORTATION SCHEDULING COORDINATOR

Liberty Healthcare Management Wilmington, North Carolina, United States

About this position

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Come explore career opportunities withLiberty Health, a dynamic leader in the healthcare industry. Join us!

We are currently seeking an experienced:

TRANSPORTATION SCHEDULING COORDINATOR

JOB SUMMARY:

• After notification by facility staff of needed appointment, will schedule all appointments for residents/patients/clients, as well as for other individuals who may request transportation external to Liberty Health facilities.
• Utilize transportation management software to schedule, assign, and dispatch trips in real time.
• Monitor live vehicle locations and driver status to ensure on-time performance.
• Optimize routes to maximize efficiency, reduce mileage, and control costs
• Adjust schedules dynamically to accommodate cancellations, urgent add-ons, and delays.
• Serve as primary point of contact for drivers during active transports.
• Communicate schedule changes promptly to facilities, families, and medical providers.
• Will maintain a calendar of all appointments so that none will conflict.
• Will follow all safety guidelines to ensure resident transports are performed in the safest possible manner.
• Will maintain required logs of each transport and for each vehicle.
• Completes Quality Assurance monitors according to policies and procedures.
• Will establish and maintain a maintenance schedule for each vehicle that is used in transports and assist with basic vehicle maintenance including inspections, restocking, vehicle and equipment cleaning/disinfecting.
• Assists in maintaining a good working relationship with the community, hospital, physician offices and other health care facilities and agencies and assuring coordination of services for residents/clients.
• Maintain accurate trip data within transportation software system.
• Generate and review daily, weekly, and monthly transportation reports.
• Track key performance indicators (KPIs) such as on-time performance, trip volume, cancellations, and driver productivity.
• Assist in onboarding and training drivers on dispatch procedures and software use.
• Ensure accurate documentation for billing and compliance purposes.
• Provide daily route briefings and updates.
• Troubleshoot software scheduling conflicts and system errors.
• Safely transporting residents/patients/clients
• Perform other duties as assigned by immediate supervisor

JOB REQUIREMENTS:

• Must be at least 21 years of age or older, must be of good moral character, and have a genuine concern for the elderly and disabled.
• Must have CPR, First Aid Training, and wheelchair safety training. One of the following certifications preferred:Certified Nursing Assistant, Emergency Medical Technician, Emergency Medical Responder.
• Must have skill checklist completed by Liberty trainer prior to transporting residents.
• Must have a valid state Driver’s License to operate a motor vehicle with an appropriate driving record. Criminal/Driving records must be approved by Transportation Manager.
• Must be willing to work with various department directors, patients, family members, and community health care providers.
• Must have the ability to plan, organize, and follow-up on work assignments.
• Must have the ability to make independent decisions and work well under pressure.
• Must have the ability to be flexible in performing different tasks. \