Dispatcher

Unity Ambulette Corp; Town of Saugerties (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Unity Ambulette Corp is seeking a detail-oriented dispatcher to coordinate non-emergency transportation in Liberty and Kingston, NY. You will receive calls, assign and dispatch drivers, and monitor routes to ensure timely arrivals.

The role requires strong communication, accuracy, the ability to multi-task, and proficiency with telecom equipment and scheduling software. You will work in an office environment with a team-focused approach, supporting billing and customer service.

Qualifications

• High degree of accuracy and attention to detail.
• Ability to multi-task with superior organizational skills.
• Excellent communication skills; listen, speak plainly and be assertive.
• Proficient using telecommunication equipment, computer literate.

Responsibilities

• Receive calls and record significant information.
• Contact drivers, schedule, assign and dispatch assignments to drivers.
• Monitor routes and status of vehicles to appropriate locations.
• Enter data in computer systems and logs; maintain client confidentiality per HIPAA.

Skills

Multitasking

Attention to detail

Communication skills

Telecom equipment

Computer literacy

Sound judgement

Critical thinking

Tools

Scheduling software

Job description

Reports to: Owner/Director of Operations

Job Description: Dispatch Ambulette vans to transport non-emergency medical clients to their scheduled appointments using phone based technologies and online software programs.

Requirement for Employment: High degree of accuracy and attention to detail. Ability to multi-task with superior organizational skills.Excellent communication skills. Ability to listen, speak plainly and be assertive. Proficient using telecommunication equipment, computer literate, possess sound judgement and critical thinking.

Physical Requirements: Ability to sit for extended periods.

Work Environment: Office environment with a shared work space. team approach to work. Cross train with customer service and billing.

Area of Responsibility: Responsible for receiving calls, record significant information. Contact Drivers, schedule, assign and dispatch assignments to Drivers. Monitor the route and status of vehicles to appropriate locations.

Documentation: Enter data in computer systems and written logs, record calls, transports and other information.

Professionalism: Maintain a professional company image and respect of others. Demonstrates ability to identify and resolve interpersonal conflicts when they occur with co-workers and clients.

Customer Service: Maintain a calm and professional attitude. Exhibit quality, positive interactions with clients, facility staff and community. Maintain client confidentiality by following HIPAA rules and regulations.

We care about the health and safety of our community

You want to arrive at your destination safely. You'll need non-emergency transportation from a team you can trust. Many of our customers choose us for transportation services because:

• We're locally owned and operated


• We're fully licensed and insured


• We offer free consultations and estimates


• We employ drivers that are CDL-certified with DOT physicals

Unity Ambulette Corp is currently offering employment opportunities in Liberty and Kingston, NY, and all of the surrounding areas. When you work with us, you'll impact the lives of others by providing invaluable services. Plus, you'll get the chance to join a welcoming team of passionate employees.

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