Customer Relations Billing Specialist

AWP Safety; North Canton (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

Dental plan options

Life insurance

Health Savings Account

401(k)

Paid time off

Paid holidays

Diversity recognition

Job summary

AWP Safety in Northeast Ohio seeks a Customer Relations Billing Specialist to manage accurate, timely invoicing for assigned customers, supporting our mission to protect businesses, people and time.

You will collaborate with Field, Collections, Sales, and Accounts Receivable to ensure payments are received within terms, resolve inquiries, verify contracts, and maintain billing records with precision and professionalism.

Qualifications

• High school diploma or GED required.
• 3-5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Demonstrate high degree of accuracy and attention to detail.
• Excellent organizational skills.
• Outgoing & assertive personality – not afraid to approach individuals.
• Proficiency with Microsoft Office Suite (Excel, Word).
• Microsoft Dynamics 365 experience preferred. West – Prelude, American Contractor; North & South – Salesforce, Great Plains; Mountain – Microsoft Dynamics 365; Central – TCR, Sage.

Responsibilities

• Invoice assigned customers timely and accurately.
• Resolve customer inquiries and discrepancies timely.
• Document resolutions and maintain billing records consistently.
• Verify invoice procedures and validate customer contracts.
• Establish and maintain effective and cooperative working relationships with customers.
• Collaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly.
• Escalate complex issues to supervisors using standardized templates.
• Communicate with internal and/or external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP.
• Provide training and support as requested.
• Perform other duties and/or special projects as assigned.

Skills

Communication

Analytical skills

Attention to detail

Organizational skills

Problem solving

Critical thinking

Outgoing personality

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Dynamics 365

Salesforce

Great Plains

Sage

Prelude

American Contractor

TCR

Job description

• Compensation: USD 40000 - USD 60000 - yearly

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Billing Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Invoice assigned customers timely and accurately
• Resolve customer inquiries and discrepancies timely
• Document resolutions and maintain billing records consistently
• Verify invoice procedures and validate customer contracts
• Establish and maintain effective and cooperative working relationships with customers
• Collaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly
• Escalate complex issues to supervisors using standardized templates
• Communicate with internal and/or external customers
• Participate in governance calls and daily huddles as required
• Act as a resource for other functions within AWP
• Provide training and support as requested
• Perform other duties and/or special projects as assigned
  

Qualifications

• High school diploma or GED required
• 3-5 years AR/Billing experience preferred
• Pay application, lien waiver, and contract management experience preferred
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Problem-solving skills
• Critical thinking skills
• Demonstrate high degree of accuracy and attention to detail
• Excellent organizational skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Microsoft Dynamics 365 experience preferred
  • West – Prelude, American Contractor
  • North & South – Salesforce, Great Plains
  • Mountain – Microsoft Dynamics 365
  • Central – TCR, Sage

Additional Information

• Benefits-eligible 1st of the month following hire
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.