Customer Service & Scheduling Specialist — $1K Sign-On

Its Your Heating & Cooling Guy; Elmore (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

It's Your Heating & Cooling Guy in Elmore, Ohio is seeking a Customer Service Representative to join our award-winning team and serve homeowners throughout the Toledo area.

Full-Time or Part-Time opportunities are available. The role offers competitive pay ($33,000–$40,000/yr) and a $1,000 sign-on bonus, plus benefits like health insurance, 401(k) and paid time off. We value friendly, organized multitaskers who excel at customer care and team collaboration.

Qualifications

• Friendly, energetic, and customer-focused.
• Excellent communication with strong phone etiquette.
• Organized with keen attention to detail.
• Able to multitask in a fast-paced setting.
• Proficient with computer systems and willing to learn new software.
• Reliable team player with willingness to grow.
• Experience in customer service, dispatching, scheduling or call center is a plus.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Deliver an exceptional customer experience on every call.
• Manage multiple phone lines in a fast-paced office.
• Schedule service, maintenance, and installation appointments.
• Coordinate technician schedules efficiently.
• Maintain accurate customer records and appointment information.
• Handle questions, concerns, and follow-up communications.
• Support technicians and office staff for smooth daily operations.
• Educate customers about maintenance plans and promotions.
• Participate in a rotating on-call schedule for evenings and weekends.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Computer skills

Team player

Dispatching experience

Job description

It's Your Heating & Cooling Guy in Elmore, Ohio is seeking a Customer Service Representative to join our award-winning team and serve homeowners throughout the Toledo area.

Full-Time or Part-Time opportunities are available. The role offers competitive pay ($33,000–$40,000/yr) and a $1,000 sign-on bonus, plus benefits like health insurance, 401(k) and paid time off. We value friendly, organized multitaskers who excel at customer care and team collaboration.