Service BDC Agent: Elevate Customer Scheduling

Jim Norton Ford; Tulsa (OK); On-site; Full time

Job description

Jim Norton T - Town Chevrolet is seeking a motivated and customer-focused Service BDC Agent to join our team in Tulsa, OK. In this role, you will act as the primary point of contact for our service customers, helping to schedule appointments, respond to inquiries, and ensure a smooth communication flow between customers and our service department. Your professionalism and organizational skills will play a crucial role in providing an exceptional service experience and supporting the service team’s efficiency.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding service appointments, estimates, and repairs.
• Schedule and confirm service appointments promptly and efficiently.
• Maintain accurate customer records and service history in the dealership’s CRM system.
• Communicate proactively with customers regarding vehicle status and follow-ups.
• Assist the service department with administrative tasks to facilitate smooth operations.
• Handle customer concerns with professionalism and escalate issues as necessary.

Requirements

• Previous experience in a customer service role, preferably within the automotive service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Proficiency with CRM software and basic computer applications.
• Positive attitude and a commitment to delivering outstanding customer service.

Benefits

• Competitive salary range of $3,000.00 - $5,000.00 per month, paid bi-weekly.
• Health and dental insurance options.
• Paid time off and holidays.
• Employee discounts on vehicles and services.
• Opportunities for career growth and professional development.
• Supportive team environment at a well-established dealership.

About the Company

Jim Norton T - Town Chevrolet is a trusted and respected name in the Tulsa automotive community. Known for our commitment to quality, integrity, and customer satisfaction, we provide a welcoming environment for both our customers and employees. Join us and be part of a team that values professionalism, growth, and service excellence.