Customer Service & Scheduling Manager

Guthrie; Crieve Hall (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with 3% company match

Paid time off after one week

Employee discounts at Guthrie's Ace 3

Job summary

Guthrie's Ace Handyman is seeking a Customer Service & Scheduling Manager to be the first point of contact for customers, answer calls, and schedule handymen for home projects in Nashville. The role combines customer service excellence with scheduling accuracy to keep jobs on track.

The ideal candidate is organized, detail-oriented, and able to manage multiple inquiries and bookings while using ServiceTitan and Google Workspace.

Qualifications

• 2-4 years of customer service, scheduling, or administrative support experience.
• Excellent written and verbal communication abilities.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, and Sheets).
• Availability to work full-time Monday through Friday.
• Reliable transportation to the Nashville office.
• Experience with handyman services is a major plus.

Responsibilities

• Answer incoming customer calls and provide excellent customer service.
• Respond to new leads and inquiries by phone and email.
• Ask customers detailed questions about their handyman and home-repair needs.
• Review customer descriptions and photos to understand the scope of work.
• Help estimate how much technician time should be scheduled for each project.
• Schedule jobs with the appropriate handyman based on skills, availability, location, and project requirements.
• Enter accurate customer and job information into ServiceTitan.
• Maintain detailed notes for each job.
• Communicate with the field team throughout the day.

Skills

Strong communication

Highly organized

Detail-oriented

Multitasking

Independent decision-making

Professional attitude

Education

2-4 years customer service/scheduling/administrative support

Tools

ServiceTitan

Google Workspace

Job description

Guthrie's Ace Handyman is Hiring a Customer Service Representative + Scheduling manager!

Location: Nashville, TN
Schedule: Monday - Friday
Employment Type: Full-Time
Pay Range: $22-$26/hour
Work Location: On-Site

Overview

At Guthrie's Ace Handyman Services, we have proudly served Middle Tennessee since 1951 with one simple promise: bringing helpful to your home. As a Customer Service + Scheduling Manager, you will play a vital role in delivering that promise every day.

We're looking for an organized, personable, and dependable Customer Service & Scheduling Manager to be a key part of our growing handyman service business.

This position is the first point of contact for many of our customers. You'll answer incoming calls, respond to customer inquiries, learn about the work they need completed, help determine how much time the project may require, and schedule the right handyman for the job.

We need someone who is great with people, comfortable on the phone, organized, and able to think through home repair and maintenance projects.

What You'll Do

• Answer incoming customer calls and provide excellent customer service
• Respond to new leads and inquiries by phone and email
• Ask customers detailed questions about their handyman and home-repair needs
• Review customer descriptions and photos to understand the scope of work
• Help estimate how much technician time should be scheduled for each project
• Schedule jobs with the appropriate handyman based on skills, availability, location, and project requirements
• Manage and adjust the daily schedule as jobs change throughout the day
• Follow up with prospective customers and help turn inquiries into booked appointments
• Confirm appointments and keep customers informed of scheduling changes
• Enter accurate customer and job information into ServiceTitan
• Maintain detailed notes so our handymen arrive prepared for each job
• Communicate with our field team throughout the day
• Follow up with customers and help resolve questions or concerns

What We're Looking For

• Strong communication and follow-up
• Highly organized and detail-oriented
• Comfortable managing multiple customers, jobs, and schedules at the same time
• Confident asking questions and gathering information from customers
• Able to think through a home-repair project and estimate how much technician time it may require
• Comfortable using computers, email, scheduling software, and CRM systems
• Dependable and accountable
• Able to work independently and make good decisions
• Positive, professional attitude

Experience We'd Love to See

• 2-4 years of customer service, scheduling, or administrative support experience
• Excellent written and verbal communication abilities
• Proficiency with Google Workspace (Gmail, Calendar, Docs, and Sheets)
• Ability to multitask in a fast-paced work environment
• Availability to work full-time Monday through Friday
• Reliable transportation to the Nashville office
• Willingness to complete a background check
• ServiceTitan experience is highly preferred.
• Experience in handyman services, construction, remodeling, property maintenance, HVAC, plumbing, electrical, restoration, or another home-service business would also be a major plus.
• Previous experience with customer service, dispatching, scheduling technicians, inside sales, or estimating home-service work is especially valuable.

Why This Position Matters

This isn't simply an administrative position.

You'll play an important role in making sure our customers receive excellent service while helping our handymen stay productive and properly scheduled.

The right person will take ownership of customer communication, follow up consistently, understand what each customer needs, and help us turn incoming opportunities into well-planned, successful jobs.

• Competitive hourly compensation based on experience
• Health, dental, and vision insurance eligibility after 90 days
• 401(k) with 3% company match after 90 days
• Paid time off beginning at one week and increasing with tenure
• Employee discounts at Guthrie's Ace Hardware retail locations
• Supportive, team-oriented work environment
• Opportunity to grow within a long-standing, respected local company