Customer Service & Scheduling Coordinator

Fikes; Federal Way (WA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan with company

Holidays recognized

PTO accrues from day 1

Career development

Team-oriented environment

Job summary

Fikes in Federal Way, WA is seeking a dependable Customer Service Coordinator for an active, fast-paced, on-site role. Pay ranges from $50,000 to $63,000 per year, with a focus on listening, clear communication, and efficient problem-solving.

You will manage a high volume of calls and emails, coordinate service requests, maintain accurate records, and collaborate with multiple teams to meet customer needs and improve the experience. This is a full-time position supporting a busy operation.

Qualifications

• Previous experience in customer service or service coordination.
• Experience in a high-volume phone or service environment is a plus.
• Strong written and verbal communication skills.
• Reliable attendance and consistent punctuality.

Responsibilities

• Serve as the primary contact for customer questions, scheduling needs, and account updates.
• Manage a high volume of inbound & outbound calls and emails with professionalism.
• Coordinate new service requests, schedule changes, and daily service support.
• Gather complete information before routing requests to the appropriate team.
• Help resolve customer concerns by listening, identifying issues, and coordinating solutions.
• Maintain accurate customer records and follow-up details in company systems.
• Communicate with customer service, operations, sales, and field teams.
• Monitor outstanding requests and ensure commitments are completed.
• Look for opportunities to improve customer experience and relationships.
• Support other administrative and coordination needs.

Skills

Customer service

Communication

Organization

Time management

Phone system experience

MS Office 365

Tools

MS Office 365

Job description

Fikes in Federal Way, WA is seeking a dependable Customer Service Coordinator for an active, fast-paced, on-site role. Pay ranges from $50,000 to $63,000 per year, with a focus on listening, clear communication, and efficient problem-solving.

You will manage a high volume of calls and emails, coordinate service requests, maintain accurate records, and collaborate with multiple teams to meet customer needs and improve the experience. This is a full-time position supporting a busy operation.