Customer Success Coordinator

Fikes; Federal Way (WA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) match up to 4%

Paid vacation & holidays

Ongoing training and development opportunities

Job summary

A dynamic service company in Federal Way seeks a Client Success Coordinator to build client relationships and ensure exceptional service delivery. This role offers a base salary of $50k–$63k, with additional bonuses. Responsibilities include monitoring account performance, providing customer service, and supporting internal teams. Ideal candidates are self-motivated, organized, and possess strong problem-solving abilities. The company offers a consistent Monday-Friday schedule and attractive benefits, including health plans and professional development opportunities.

Qualifications

• Positive, self-motivated attitude and strong sense of ownership.
• Excellent organizational and multitasking skills.
• Strong problem-solving and communication abilities.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Oversee high-quality service delivery and enhance client satisfaction.
• Monitor account performance and support retention efforts.
• Provide high-volume customer service and assist with dispatch coordination.
• Act as a reliable liaison between customers and internal teams.
• Maintain accurate client records and recommend service improvements.

Skills

Positive, self-motivated attitude

Excellent organizational skills

Strong problem-solving abilities

Effective communication skills

Education

High school diploma or GED

Job description

Join the Winning Team at Fikes as a Client Success Coordinator! Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base + Bonuses

Grow. Support. Succeed.

At Fikes, we don’t just offer jobs—we build meaningful careers. Join a stable, growth-oriented company where teamwork drives results, customer care comes first, and your contributions truly make a difference. As a Client Success Coordinator, you’ll play a key role in supporting our customers, coordinating services, and ensuring operations run smoothly behind the scenes.

Why You’ll Love It Here

• Consistent Schedule: Monday–Friday, daytime hours
• Competitive Pay: $50k–$63k base + performance bonuses
• Strong Benefits: Health, 401(k) match up to 4%, paid vacation & holidays
• Professional Development: Ongoing training and opportunities to grow
• Reliable Industry: Essential, recession-proof services you can count on

What You’ll Do

• Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication and timely resolution of questions.
• Ensure Service Excellence and Delivery: Oversee high-quality service delivery, coordinate with dispatch and internal teams, proactively address service disruptions, and enhance overall client satisfaction.
• Drive Account Health and Retention: Monitor account performance, support retention efforts, identify and address risks to strengthen long‑term partnerships.
• Customer Service, Dispatch, and Team Support: Provide high-volume customer service, assist with dispatch coordination, and support Fikes teams to ensure accurate, professional delivery.
• Communication and Responsiveness Excellence: Act as a reliable liaison between customers and internal teams, ensuring inquiries are handled efficiently and professionally.
• Account Administration & Continuous Improvement: Maintain accurate client records, track service activity, gather and analyze feedback, and recommend improvements to enhance service quality.

What You Bring

• Positive, self‑motivated attitude and strong sense of ownership
• Excellent organizational and multitasking skills
• Strong problem‑solving and communication abilities
• Ability to work effectively with customers and internal teams
• High school diploma or GED
• Valid driver’s license and clean driving record

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