Customer Service Coordinator — Calm, Solutions-Driven

Fikes Products; Federal Way (WA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Hourly pay: $24.04–$30.29

Medical, dental, vision, accident, and

Life insurance

401(k) retirement plan with company

Holidays recognized

PTO accrues from day 1

Career development opportunities

Job summary

Fikes is seeking a dependable and highly organized Customer Service Coordinator to join our Federal Way, WA office. This on-site, full-time role handles a busy workload, answers inquiries, coordinates service requests, and keeps customers and internal teams informed.

The ideal candidate will stay calm under pressure, communicate clearly by phone and email, manage multiple conversations, and take ownership to ensure timely resolutions. We offer competitive pay and comprehensive benefits.

Qualifications

• Previous experience in customer service, service coordination, or administrative support is encouraged.
• Experience working in a high-volume phone or service environment is a plus.
• Strong written and verbal communication skills.
• Strong organization, time-management, and solution-seeking abilities.
• Comfortable working with phone systems, email, & MSO365 apps.
• Reliable attendance and consistent punctuality – A MUST.
• Ability to work full-time, on-site at our Federal Way office.

Responsibilities

• Serve as a primary point of contact for customer questions, scheduling needs, and account updates.
• Manage a high volume of inbound & outbound calls / emails with professionalism, patience, and urgency.
• Coordinate new service requests, schedule changes, follow-up needs, and daily service support.
• Gather complete and accurate information before routing requests to the appropriate team member.
• Help resolve cust. concerns by listening to, identifying the issue, & coordinating an appropriate solution.
• Maintain accurate customer records, service notes, and follow-up details in company systems.
• Communicate closely with customer service, operations, sales, and field service teams.
• Monitor outstanding requests and follow through to ensure commitments are completed.
• Look for opportunities to improve customer experience and strengthen customer relationships.
• Support other administrative and coordination needs as assigned.

Skills

Strong written and verbalcommunication

Reliable attendance

Time management

Tools

MSO365 apps

Job description

Fikes is seeking a dependable and highly organized Customer Service Coordinator to join our Federal Way, WA office. This on-site, full-time role handles a busy workload, answers inquiries, coordinates service requests, and keeps customers and internal teams informed.

The ideal candidate will stay calm under pressure, communicate clearly by phone and email, manage multiple conversations, and take ownership to ensure timely resolutions. We offer competitive pay and comprehensive benefits.