Order Management Specialist

Georg Fischer LLC; Irvine (CA); Sur place; USD 34 000 - 44 000; Plein temps

Résumé du poste

Georg Fischer LLC is seeking an experienced Order Management professional for in-office work in Irvine, CA. The role focuses on processing orders, handling inquiries, and coordinating returns and complaints to ensure timely delivery and high customer satisfaction.

The ideal candidate has 3+ years in order management or admin support, proficiency in SAP, and strong Excel/CRM knowledge. Monday–Friday in-office position with opportunities to improve back-office efficiency.

Qualifications

• High School diploma or education certificate in applicable functional area preferred.
• Minimum of three years of experience in order management customer service or administrative support preferably in operations or manufacturing.
• Decent SCM/back-office experience preferably in a technical industry.
• Knowledge of ERP system (SAP).
• Excellent knowledge of Excel, Word, and Outlook.
• Knowledge of CRM (Microsoft Dynamics) (preferred).

Responsabilités

• Process order entry and logistics for efficient order administration (EDI and non-EDI).
• Check open orders and article availability; monitor delivery times and send confirmations.
• Advise customers/suppliers/transporters about current orders, shortages, delivery dates, price changes, and deviations.
• Monitor backorder releases and ensure timely delivery per standards.
• Resolve order issues and processing errors.
• Prepare reports on inquiries, sales trends and customer service metrics.
• Coordinate complaint handling and inform customers regularly.
• Enter returns in SAP and analyze returns; adjust payment dates.
• Perform other duties as assigned.

Connaissances

Detail-oriented

Time management

Interpersonal skills

Communication skills

Product knowledge

MS Office

Excel

Order processing

Back-office processes

Formation

High School diploma

Outils

SAP

Microsoft Dynamics

Excel

Word

Outlook

Description du poste

Essential Duties & Responsibilities

• Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, time tables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, works and deeds.
• Order entry: Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders) Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.
• Order processing: Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via email/telephone.
• Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
• Monitors and resolves order issues and processing errors.
• Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Complaints: Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly.
• Returns: Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date.
• All other duties as assigned.

Required Skills/Abilities

• Detail-oriented and time management skills.
• Strong interpersonal skills.
• Effective communication skills – oral and written.
• Ability to learn and retain product-specific information and communicate the features and benefits to customers.
• Computer literate with knowledge of all Microsoft Office applications.
• Proficient skills in Microsoft Excel preferred.
• High efficiency on transactional processes for order handling, complaints, and returns aiming for high standard quality.
• Taking initiatives to improve effectiveness and efficiency in back-office processes.

Education and Experience

• High School diploma or education certificate in applicable functional area preferred.
• Minimum of three years of experience in order management customer service or administrative support preferably in operations or manufacturing.
• Decent SCM/back-office experience preferably in a technical industry.
• Knowledge of ERP system (SAP).
• Excellent knowledge of Excel, Word, and Outlook.
• Knowledge of CRM (Microsoft Dynamics) (preferred).

Working Conditions / Physical Requirements

• Position is in-office, Monday through Friday.
• Standing Stooping Must be able to talk and hear.
• Sitting more than 2/3 of the time.
• Reaching with hands and arms.
• Use hands to finger, handle, or feel over 2/3 of the time.
• Ability to lift up to 25 pounds occasionally.

Salary Range

$25.00 - $32.00 Per Hour + Bonus

We’re GF, the global leader in Flow Solutions, solving some of the world’s most urgent challenges from ensuring access to clean water, supporting safe industrial processes and building critical infrastructure to enabling efficient buildings. We provide solutions that make an impact for millions of people. That’s what we call the Plus Effect, and it starts with you. We need people who bring exceptional performance, curiosity and a readiness to challenge the status quo. In return, you’ll thrive in collaborative teams that push each other to grow through the impact you create for customers, communities and society. Shape the future of Flow Solutions and your own.