Customer Service & Sales Support Specialist (NetSuite)

Everflow Supplies LLC; Arlington (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) plan

Job summary

Everflow Supplies is seeking a motivated and customer-focused Customer Service Representative to join our Arlington team. This role supports sales operations through order processing, quoting, pricing, and account management, while delivering exceptional service to customers in a fast-paced distribution environment.

The ideal candidate is detail-oriented, well organized, and proficient with NetSuite. Experience in plumbing or building materials is a plus, and bilingual in English/Spanish is

Qualifications

• Experience using NetSuite ERP.
• Customer service or sales support in distribution, wholesale, or manufacturing.
• Strong verbal and written communication.
• Highly organized with ability to prioritize tasks.
• Attention to detail and accuracy.
• Proficiency in Outlook, Excel, and Word.
• Ability to work independently with cross-functional teams.

Responsibilities

• Provide outstanding customer service via phone, email, and other channels.
• Process orders, quotes, bids, returns, and order modifications accurately.
• Support inside/outside sales with quotations and follow-up.
• Identify and refer sales opportunities to the appropriate rep.
• Respond to pricing inquiries and manage pricing in NetSuite.
• Follow up on quotes and opportunities to maximize sales.
• Resolve customer concerns and order/delivery issues promptly.
• Monitor backorders and provide delivery date updates.
• Coordinate with Warehouse, Purchasing, and Operations for order fulfillment.
• Engage new and existing customers to grow relationships and sales.
• Maintain accurate customer records in NetSuite.

Skills

NetSuite ERP

Customer service experience

Communication skills

Organizational skills

Attention to detail

Microsoft Office

Cross-functional collaboration

Tools

NetSuite

Job description

Everflow Supplies is seeking a motivated and customer-focused Customer Service Representative to join our Arlington team. This role supports sales operations through order processing, quoting, pricing, and account management, while delivering exceptional service to customers in a fast-paced distribution environment.

The ideal candidate is detail-oriented, well organized, and proficient with NetSuite. Experience in plumbing or building materials is a plus, and bilingual in English/Spanish is