Customer Service & Sales Support Specialist

Kele Inc; Memphis (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

HSA

FSA (medical and dependent care)

401(k) with employer match up to 4%

Employer-paid disability coverage

Life insurance; supplemental life for

Paid time off and paid holidays

Tuition reimbursement

Job summary

Kele Inc. in Memphis, TN is hiring a Customer Service Representative to join our Sales and Customer Service teams.

The role centers on delivering exceptional service to all accounts while actively promoting our products and services. Responsibilities include maintaining customer and account information in Salesforce, setting up new accounts, processing payment information, and escalating complex cases as needed.

Qualifications

• High School diploma or equivalent
• Minimum one-year related work experience
• Ability to learn and use company software

Responsibilities

• Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers
• Maintains customer and account information in Salesforce database
• Sets up new customer accounts as per requests from the Accounting Department
• Completes outbound calls to customers for payment information
• Escalates complex cases to Senior Customer Service Team
• Releases web holds from orders
• Enter portal orders
• Inputs address information into Amazon orders
• Rotates with front desk duties
• Acts as an overflow resource for Salesforce team cases
• Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Skills

Customer service

Sales

Data entry

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Kele Inc. in Memphis, TN is hiring a Customer Service Representative to join our Sales and Customer Service teams.

The role centers on delivering exceptional service to all accounts while actively promoting our products and services. Responsibilities include maintaining customer and account information in Salesforce, setting up new accounts, processing payment information, and escalating complex cases as needed.