Customer Service & Sales Specialist

ThompsonGas; Baltimore (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off with tenure

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas, the nation’s fastest growing propane retailer, seeks a Customer Service Representative for an onsite Baltimore position. You will handle calls, support sales, and maintain customer data with accuracy, while upselling where appropriate.

You’ll thrive in a fast-paced environment, delivering high-quality service to retain and acquire customers. The role emphasizes professionalism, product knowledge, and adherence to safety and company policies, with opportunities for growth and daily

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including pricing, billing, products, grievances and new account setup.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Data entry

Problem solving

MS Office

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas, the nation’s fastest growing propane retailer, seeks a Customer Service Representative for an onsite Baltimore position. You will handle calls, support sales, and maintain customer data with accuracy, while upselling where appropriate.

You’ll thrive in a fast-paced environment, delivering high-quality service to retain and acquire customers. The role emphasizes professionalism, product knowledge, and adherence to safety and company policies, with opportunities for growth and daily