Customer Service/Sales Service

Greenough Packaging & Maintenance Supplies, Inc. dba: Greeno Supply; West Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Extensive training program

Simple IRA retirement plan

Opportunity for career advancement

Job summary

Greenough Packaging & Maintenance Supplies, Inc. dba: Greeno Supply is hiring for an entry-level Customer Service position in West Springfield, Massachusetts. This full-time role emphasizes excellent customer service, training for career advancement, and diverse responsibilities including order management and vendor communication.

Candidates should have strong interpersonal skills and experience in customer service, as well as the ability to multitask in a fast-paced environment. Proficiency in Microsoft applications is required, along with a strong commitment to customer satisfaction.

Qualifications

• Must have strong interpersonal skills to communicate effectively.
• Ability to multitask and manage diverse projects.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide excellent customer service and support inquiries.
• Assist with order processing and account management.
• Communicate effectively with customers and vendors.

Skills

Customer Service Experience

Communication Skills

Detail-Oriented

Multitasking

Computer Proficiency

Education

Associate Degree or some college

Tools

Microsoft Word

Excel

Outlook

DDI Inform

Job description

Job Description

Great Customer Service is the most important part of our business, and we are looking for someone to join our team.

We have a great entry level opportunity for the right person which could turn into a long-term career.

EXTENSIVE TRAINING PROGRAM AVAILABLE.

Inbound Customer Service includes sales activity where the customer has contacted us with their needs. Outbound Customer Service would include all sales activities calling out to customers on our companies' behalf.

This position is full time with benefits, a simple IRA retirement plan, and can lead to advancements into other jobs at our company like sales, purchasing, distribution, etc.

Greeno Packaging and Maintenance Supplies, Inc. (Greeno Supply) is a technology-savvy distributor of B2B supply items - over 60,000 as seen on www.greenosupply.com, including:

• safety,
• break-room,
• janitorial & cleaning
• office supplies
• and facility maintenance supplies.

Greeno serves customers from a broad range of markets throughout the United States, including:

• manufacturing,
• education,
• property management,
• retail,
• medical,
• commercial cleaning
• and distribution.

Our office has a fast paced, high energy environment where attention to detail, accuracy and speed are essential and required attributes to succeed in our organization.

Responsibilities of this position include but are not limited to:

• Ability to work in a fast-paced work environment
• Contact vendors for quotes and various supply items as needed
• Help update company web site and Amazon store listings
• Communicate with web and Amazon customers to assist them in ordering
• Answer phone calls, take orders, directs calls to appropriate individuals
• Process account payable and invoicing
• Assist outside sales force with quoting, vendor questions, inventory questions, etc.
• Assist walk-in customers with taking orders, pick-up orders and product questions.
• Manages phone requests and inquiries in a helpful and professional manner.
• Assist with account collections as needed
• Take initiative to bring sales inquiries to a successful conclusion
• Communicate with owners, inside staff, salespeople, vendors to provide smooth order conclusion and experience for the customer
• Provide office support including order entry, sales assistance, sorting of mail, filing, and scanning, plus.
• Communicate customer needs with purchasing, sales, and distribution staff
• Learn and become proficient using the company computer program, DDI Inform.
• Ability to work proficiently with computer programs including Word, Excel, and Outlook.
• Ability to multitask and handle detail oriented questions and tasks
• Ability to learn (on a continual basis) the supplies, supply attributes, and supply benefits we represent. Training provided.
• Make outgoing sales calls as directed by the sales manager, re: company promotions, upsells, etc.

Requirements:

• Must have strong interpersonal skills to effectively communicate with both our internal staff, vendors and customers.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact and professionalism, cooperation, and persistence.
• Ability to prioritize work activities based on customer needs.
• Ability to think and react quickly, decisively, and effectively especially in situations where things are happening very quickly.
• Associate’s degree preferred, plus two to five years of related work experience, preferably within a customer service / sales, or technical work environment.
• Proficient computer skills within the following applications: Microsoft Word, Excel, Outlook and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Required experience:

• Customer Service and Inside Sales: at least 4 years
• Would consider recent college graduates

Required license or certification:

• Driver's License Required

Job Type: Full-time

Required education:

• Associate Degree or some college preferred

Salary/Compensation: Please include compensation requirements with your resume.

Qualifications

• detail-oriented
• ability to work independently
• team-player
• fast learner
• sense of urgency
• feels a sense of pride and satisfaction when they help customers find what they need

Additional Information

All your information will be kept confidential according to EEO guidelines.