Customer Service Sales Representative

Massachusetts Metals Co; Woodland Park (MA); On-site; USD 33,000 - 42,000; Full time

Job summary

Metal Supermarkets Boston North in Auburn, MA is seeking a permanent full‑time Customer Service Associate to deliver exceptional service at the counter, over the phone, and via email. You’ll assist trade professionals and DIY customers with material needs and ensure timely, accurate fulfillment.

You will learn our metal products and operations, move between the counter, office, and shop floor, and play a key role in order processing, quote follow-up, and cash handling.

Qualifications

• Minimum one year of proven customer service experience.
• Computer skills such as MS Office are a definite asset.
• Clear communication and effective listening skills.
• Exceptional telephone etiquette.
• Fluent in written and spoken English.
• Strong math skills.

Responsibilities

• Provide consistent, superior customer service and address all customer needs.
• Acknowledge and respond to order requests, quotes, and delivery follow-up.
• Build sustainable relationships and trust through open communication.
• Recognize opportunities to generate sales leads and new customer development.
• Support sales targets by managing stock and gross margins within budget.
• Enter and update customer information in our POS software; process payments.

Skills

People skills

Customer-oriented

Positive attitude

Attention to detail

Organizational skills

Time management

Problem solving

Adaptability

Tools

MS Office

Job description

About Us:

Metal Supermarkets, the world's largest supplier of small-quantity metals, is seeking a dedicated and customer-focused individual to join our team in Auburn, MA. We pride ourselves on delivering exceptional service and quality products to our customers, ensuring they get the exact metal they need, precisely when they need it. If you are passionate about customer service and have a keen interest in the metals industry, we want to hear from you!

OBJECTIVE:

Your primary responsibility will be to address the service needs of Metal Supermarkets' customers. You'll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email, and walk-ins. You'll consult with trade professionals and do-it-yourselfers, assisting in their material needs and working to find solutions.

Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We'll train you in operating our machines and working with different metals. If you're customer-focused, passionate about service and customer satisfaction, have a positive attitude, are solutions-driven, and motivated to learn, we can teach you the rest.

WHAT ARE WE LOOKING FOR? THE RIGHT FIT!

• POSITIVE INTERACTIVE / PEOPLE SKILLS - People-friendly. You love to help and work with the public
• CUSTOMER-ORIENTED - Patient; empathic; providing excellent service and solutions to our customers
• THINKS 'YES' BEFORE 'NO' - Positive attitude and solutions-driven
• MOTIVATION & ENTHUSIASM - Love to work in a fast-paced environment
• ATTENTION TO DETAIL - Meticulous. You understand details make a difference
• ORGANIZATIONAL SKILLS - With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
• TIME MANAGEMENT SKILLS - Multiple customer and order timelines. You know how to keep on schedule
• PROBLEM SOLVING ABILITIES - Confidence with troubleshooting, investigating, and providing solutions
• ADAPTABILITY - Flexibility to respond to a variety of situations and requests

KEY RESPONSIBILITIES INCLUDE:

• Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
• Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
• Build sustainable relationships and trust with customers through open and interactive communication
• Recognize opportunities to generate sales leads and new customer development
• Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
• Entering and updating customer information into our Point of Sale software, as needed
• Accepting cash and taking credit/debit card payments

QUALIFICATIONS:

• Minimum one year of proven customer service experience
• Computer skills such as MS office, etc. a definite asset
• Clear communication and effective listening skills
• Exceptional telephone skills and etiquette
• Fluent in written and spoken English
• Strong math skills; mathematically inclined

WORKING @ METAL SUPERMARKETS:

POSITION: Permanent Full Time

HOURS: Regular business hours Monday to Friday

LOCATION:

Metal Supermarkets Boston North

7 C ST

Bldg. 14B

Auburn MA

01501