Customer Service & Sales Rep – Metals

Massachusetts Metals Co; Woodland Park (MA); On-site; USD 33,000 - 42,000; Full time

Job summary

Metal Supermarkets Boston North in Auburn, MA is seeking a permanent full‑time Customer Service Associate to deliver exceptional service at the counter, over the phone, and via email. You’ll assist trade professionals and DIY customers with material needs and ensure timely, accurate fulfillment.

You will learn our metal products and operations, move between the counter, office, and shop floor, and play a key role in order processing, quote follow-up, and cash handling.

Qualifications

• Minimum one year of proven customer service experience.
• Computer skills such as MS Office are a definite asset.
• Clear communication and effective listening skills.
• Exceptional telephone etiquette.
• Fluent in written and spoken English.
• Strong math skills.

Responsibilities

• Provide consistent, superior customer service and address all customer needs.
• Acknowledge and respond to order requests, quotes, and delivery follow-up.
• Build sustainable relationships and trust through open communication.
• Recognize opportunities to generate sales leads and new customer development.
• Support sales targets by managing stock and gross margins within budget.
• Enter and update customer information in our POS software; process payments.

Skills

People skills

Customer-oriented

Positive attitude

Attention to detail

Organizational skills

Time management

Problem solving

Adaptability

Tools

MS Office

Job description

Metal Supermarkets Boston North in Auburn, MA is seeking a permanent full‑time Customer Service Associate to deliver exceptional service at the counter, over the phone, and via email. You’ll assist trade professionals and DIY customers with material needs and ensure timely, accurate fulfillment.

You will learn our metal products and operations, move between the counter, office, and shop floor, and play a key role in order processing, quote follow-up, and cash handling.