Customer Service Sales Representative

TaskUs; New Braunfels (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Great benefits package

Professional growth opportunities

Job summary

TaskUs is seeking a Sales and Customer Service Representative to engage prospective customers through inbound interactions, promoting satellite internet services and educating them on plans and hardware options. You will close sales while delivering an excellent customer experience in a fast-paced setting.

We’re looking for energetic communicators who thrive in a results-driven environment, ready to explain technical details, meet sales targets, and provide a consultative, customer-centric

Qualifications

• Previous experience customer service.
• Previous experience in sales or telecommunications is preferred but not required; we will train you!
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• Computer literate and proficient in Windows OS, Apple OS, Microsoft Office, and Google applications.
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues.
• Fluent in the English language, reading and writing in English.
• Must be at least a high school graduate.
• Must meet minimum typing requirement of 25 wpm.
• Problem-solving and critical-thinking skills.
• Great communication skills, written and oral.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Empathic toward customers and can maintain a customer-centric approach.
• Team player and collaborative spirit.
• Open to feedback, eager to learn.

Responsibilities

• Promote satellite internet solutions via inbound calls.
• Understand customer needs and recommend plans and equipment.
• Explain product benefits, including speed, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Process orders, update customer information, and document interactions.
• Maintain up-to-date knowledge of product offerings and promotions.
• Provide a consultative, customer-centric experience building trust.
• Collaborate with leaders and trainers to improve product knowledge and selling techniques.

Skills

Customer service

Sales

Communication

Active listening

Tech savviness

Windows/Mac proficiency

Zendesk

Typing 25 wpm

English fluency

Education

High School Diploma

Tools

Zendesk

Slack

CRM

Microsoft Office

Google apps

Job description

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of.

What does a Sales and Customer Service Representative really do?

As a Sales Representative, you will engage prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity needs, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.

We’re looking for energetic communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.

Roles and responsibilities:

• Conduct inbound calls to promote satellite internet solutions.
• Understand customer needs and recommend the best plan and equipment package.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Maintain up to date knowledge of product offerings, promotions, and technical capabilities of satellite networks.
• Provide a consultative, customer centric experience that builds trust and long-term satisfaction.
• Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques.

Technical skills and qualifications:

• Previous experience customer service
• Previous experience in sales or telecommunications is preferred but not required. We will train you!
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate
• Must meet minimum typing requirement of 25 wpm
• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What’s in it for you?

• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions