Customer Service/Sales Representative

American Family - Brent Berg Agency; Moorhead (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

3% retirement plan match

Paid vacation

Job summary

American Family Insurance Agency | Brent Berg Agency, Inc in Moorhead, MN is seeking a Customer Service/Sales Representative to assist existing customers with a friendly, detail-oriented approach and a positive demeanor.

The role blends customer service and sales, with licensing supported by the agency. You will greet customers, quote coverage, process payments, report claims, and collaborate with the team to meet agency goals. Benefits include base pay, commissions, and insurance options.

Qualifications

• Excellent customer service skills.
• Recent work experience in customer service, retail or sales.
• Driven to meet agency goals and adapt priorities to accomplish agency goals.

Responsibilities

• Answer phones and greet walk-in customers
• Service customer needs and schedule appointments
• Work with the agency team to meet agency goals
• Maintain a strong work ethic and a commitment to do what is best for the customer, the agency and the company
• Build relationships with new and existing customers
• Cross-sell products to provide comprehensive protection
• Work with new customers to assess their needs and provide quotes to cover their needs
• Provide excellent customer service
• Process payments and report claims

Job description

Customer Service/Sales Representative

American Family Insurance Agency | Brent Berg Agency, Inc | Moorhead, MN

Are you a driven, relationship-focused professional who enjoys helping others while building a successful career?We are looking for a driven worker to service our existing customers with excellent attention to detail and an upbeat personality.

This position is a mix of customer service and sales.

What you’ll do

• Answer phones and greet walk-in customers
• Service customer needs and schedule appointments
• Work with the agency team to meet agency goals
• Maintain a strong work ethic and a commitment to do what is best for the customer, the agency and the company
• Build relationships with new and existing customers
• Cross-sell products to provide comprehensive protection
• Work with new customers to assess their needs and provide quotes to cover their needs
• Provide excellent customer service
• Process payments and report claims

What we’re looking for

• Excellent customer service skills
• Recent work experience in customer service, retail or sales
• Driven to meet agency goals and the ability to quickly reorganize priorities to accomplish agency goals

Licensing

• A Property & Casualty license is preferred but not required. We'll support qualified candidates in obtaining the necessary licensing.

Compensation & Benefits

• Base salary: $38,000-$52,000 (based on experience and qualifications)
• Commission and bonus opportunities
• Health, dental, and vision insurance available
• 3% retirement plan match
• No nights or weekends, office closes at 1pm on Fridays
• Paid vacation

Location: Moorhead, MN

Questions? Contact Brent Berg at [e-mail].