Customer Service Sales Representative

Coric Industries LLC; Fresno (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Coric Industries LLC in Fresno, CA is seeking a Customer Service & Sales Representative to drive territory growth by developing new accounts and maintaining relationships with existing clients, focusing on maintenance agreements, parts, and service responses. This role reports to the Customer Service & Sales Area Manager.

The position requires strong communication, negotiation, and problem-solving skills to deliver timely solutions and maximize service revenue while maintaining a high level of

Qualifications

• Experience in customer service, sales, or account management.
• Experience in material handling, industrial equipment, or service-based industries is a plus.
• Communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.

Responsibilities

• Territory Growth & Account Development: identify and secure new business opportunities within the assigned territory.
• Sales of Maintenance Agreements, Parts, and Services: present PM agreements, promote OEM and aftermarket parts, coordinate service quotes and scheduling.
• Customer Support & Relationship Management: be the primary contact for service status, parts availability, and scheduling.
• Operational Coordination: work with internal teams to ensure accurate quoting and track sales activity.
• Performance Expectations: meet or exceed monthly/quarterly sales targets and maintain client visits.

Skills

Customer service

Sales

Account management

Negotiation

Relationship-building

CRM software

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Fresno CA, Fresno, CA, US

Salary Range: $36,000.00 To $60,000.00 Annually

Customer Service & Sales Representative – Job Description

The Customer Service & Sales Representative is responsible for driving territory growth by developing new customer accounts and maintaining strong relationships with existing clients. This role combines proactive sales activity with ongoing account support, ensuring customers receive timely solutions for planned maintenance agreements, parts needs, and service repairs. This position reports to the Customer Service & Sales Area Manager.

Key Responsibilities

Territory Growth & Account Development

• Identify, pursue, and secure new business opportunities within the assigned territory.
• Maintain regular contact with existing accounts to strengthen relationships and expand service offerings.
• Conduct onsite visits to evaluate customer needs, equipment conditions, and potential service opportunities.

Sales of Maintenance Agreements, Parts, and Services

• Present and sell Planned Maintenance (PM) Agreements, ensuring customers understand coverage, scheduling, and value.
• Promote and sell OEM and aftermarket parts to support customer equipment uptime.
• Coordinate and follow up on service repair opportunities, including quoting, scheduling, and confirming completion.

Customer Support & Relationship Management

• Serve as the primary point of contact for customers regarding service status, parts availability, and maintenance scheduling.
• Provide clear communication and timely updates to ensure customer satisfaction and retention.
• Resolve customer concerns by collaborating with service, dispatch, and the customer service & sales area manager.

Operational Coordination

• Work closely with internal teams to ensure accurate quoting.
• Track sales activity, follow-ups, and account status using CRM or designated systems.

Performance Expectations

• Meet or exceed monthly and quarterly sales targets for PM agreements, parts sales, and service revenue.
• Maintain a consistent schedule of customer visits and follow-ups.
• Demonstrate strong product knowledge, professionalism, and commitment to customer satisfaction.

Qualifications

• Experience in customer service, sales, or account management.
• Experience in the material handling, industrial equipment, or service-based industries is a plus.
• Communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.