Customer Service Sales Representative

TopBuild Corp.; Decatur (GA); Hybrid; USD 37,250,000 - 85,962,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Matching

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

SPI is hiring a Customer Service Sales Representative in Decatur, GA. The role collaborates with inside and outside sales to grow accounts and meet monthly quotas, delivering timely product information and excellent service to customers.

Expect to manage orders, quotes, and returns, cross-sell, upsell, and educate customers on product benefits. Local travel is minimal, and benefits include health options and 401(k) matching.

Qualifications

• Minimum 18 years of age.
• At least one year of business-to-business sales experience.
• Strong presentation, communication, organization, multitasking and time management skills.

Responsibilities

• Generate new and repeat sales by providing product and technical information.
• Determine customer requirements and recommend products and solutions.
• Proactively suggest alternate products to increase satisfaction and profitability.
• Present price, credit, and terms per standard procedures and profitability profiles.
• Process orders, quotes, or returns over the phone accurately.
• Maintain customer files within CRM and follow up on satisfaction.

Skills

Communication

Presentation

Organization

Multitasking

Time management

MS Office

Education

Associate degree preferred

Tools

MS Office Suite

Job description

## Customer Service Sales RepresentativeApply: Decatur, GA: Posted Today: R-124217**About Your Future with SPI**Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a *“Great Place to Work”* of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.**Job Description****Your Responsibilities**Our Inside Sales Representatives work cooperatively with outside sales and other members of the sales organization to grow existing customers, create new customers, and meet and/or exceed monthly sales quotas. This role plays a huge part in the success of our company, and it gives individuals an opportunity to grow as a sales professional while providing our customers an exemplary level of service.* Generate new and repeat sales by providing product and technical information in a timely manner.* Determine customer requirements and expectations in order to recommend specific products and solutions.* Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.* Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.* Accurately process customer transactions such as orders, quotes, or returns over the phone.* Provide accurate information regarding availability of in-stock items.* Obtain accurate information from vendors relating to shipment dates and expected date of delivery.* Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.* Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction.* Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.* Contact customers following sales to ensure ongoing customer satisfaction.* Fill customer requests for catalogs, information, or samples.* Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.* Setup and maintain customer files within company CRM.* Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction.* Communicate to the purchasing department unexpected increases or decreases in demand for products.* Assist in scheduled physical inventory counts.* Prepare and submits weekly call reports and monthly sales.* Any other duty, task, or responsibilities as assigned.**Your Qualifications*** Minimum of 18 years of age.* If operating a vehicle for company purposes, a valid driver's license is required.* A minimum of one-year business to business sales experience.* Strong presentation, communication, organization, multitasking, and time management skills.* Solid problem solving and consultative skills required.* Ability to work in a fast-paced team sales environment with minimum supervision.* Experience with MS Office Suite.**Education*** Associate’s Degree preferred**Travel Requirements**Type of Travel Required: Local Amount of Travel Required: <10%**Physical Requirements**Work is performed in a typical office environment and may require standing, bending, stooping, pushing, pulling, and lifting boxes or packages under 20 lbs., and remaining in a stationary position for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system.**Your Benefits**We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:* Competitive Compensation* Medical, Dental and Vision* Strive Wellness Program* 401(k) Matching* Paid Holiday and Paid Time Off (PTO) for all positions* AssuredExcellence: minimal to no cost medical care and prescription drugs* Flexible Spending Accounts (FSA): Healthcare and Dependent care* Health Spending Account (HSA): with employer contribution* Life & Disability Insurance* Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.* Employee Referral Bonus* Paid Military Leave* Tuition Reimbursement* Length of Service Award**Compensation Range**$13.00 - $30.00