Customer Service Sales Rep (CSSR)

TopBuild Corp.; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program (EAP)

Job summary

SPI, a leader in energy-efficient insulation and building materials, is seeking a Customer Service Sales Rep in Austin, TX. You will support branches with order processing, product information, and coordination with Outside Sales Reps, Production, and Delivery to ensure on-time fulfillment.

The role requires 1–2 years in customer service, strong communication, basic math, and a personable, proactive mindset. This is an on-site position with competitive pay and benefits.

Qualifications

• Minimum age 18.
• If operating a vehicle, valid driver's license.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Coordinate with Outside Sales Reps, Production, Insides Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and provide world-class service.

Skills

Customer service experience

Communication skills

Math basics

Positive attitude

Verbal & written communication

Job description

## Customer Service Sales Rep (CSSR)Apply: Austin, TX: Full time: Posted Today: R-124295**About Your Future with SPI**Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a *“Great Place to Work”* of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.**Job Description****Your Responsibilities**In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.* Ability to maintain a positive rapport with customers, providing world class service.* Exemplary customer service skills, analytics and problem- solving skills.* Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.* Any other duty, task, or responsibilities as assigned.**Your Qualifications*** Minimum of 18 years of age.* If operating a vehicle for company purposes, a valid driver's license is required.* 1- 2 years of experience in a customer service role.* Ability to perform basic math calculations.* Personable, enthusiastic and engaging personality.* Excellent communication skills, both verbal and written.**Travel Requirements**Type of Travel Required: Local Amount of Travel Required: <10%**Physical Requirements**This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. **Your Benefits**We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:* Competitive Compensation* Medical, Dental and Vision* Strive Wellness Program* 401(k) Matching* Paid Holiday and Paid Time Off (PTO) for all positions* AssuredExcellence: minimal to no cost medical care and prescription drugs* Flexible Spending Accounts (FSA): Healthcare and Dependent care* Health Spending Account (HSA): with employer contribution* Life & Disability Insurance* Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.* Employee Referral Bonus* Paid Military Leave* Tuition Reimbursement* Length of Service Award**Compensation Range**$20.00 - $40.00 *To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.*