Customer Service & Sales Pro — $16/hr + Uncapped Incentives

Hertz; West Palm Beach (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Base pay $16.00/hr

Overtime 1.5x

Medical, dental, vision, 401K

Sales incentives

Potential to earn $100K+ for top-sell

Job summary

Hertz in Florida seeks a Customer Service & Sales Associate to assist customers at the counter with rentals, insurance options, and ancillary benefits. You will consult on rental needs and provide excellent service while maintaining Hertz brand standards.

The role emphasizes friendly, professional interactions, accurate documentation, and collaboration with the team to ensure a smooth rental experience for every customer.

Qualifications

• Customer service skills and attention to detail.
• Self-motivated to meet and exceed goals.
• Strong computer skills and ability to multi-task.
• Fluent English with strong communication.
• Ability to work in a fast-paced environment and in a team.

Responsibilities

• Manage rental and return process per Hertz policies.
• Welcome customers with a smile and provide service.
• Represent Hertz professionally in appearance and language.
• Ensure clean and safe vehicle delivery to customers.
• Own and resolve service issues promptly.
• Collaborate with team to ensure efficient service.
• Promote WOW and build brand loyalty.
• Explain rates, service charges, and optional products.
• Prepare rental documents and review charges at return.
• Answer phones and assist customers promptly.
• Coordinate queue to minimize wait times.

Skills

Customer service passion

Self-motivated

Computer proficiency

English proficiency

Communication skills

Fast-paced environment

Organizational skills

Teamwork

Customer focus

Job description

Hertz in Florida seeks a Customer Service & Sales Associate to assist customers at the counter with rentals, insurance options, and ancillary benefits. You will consult on rental needs and provide excellent service while maintaining Hertz brand standards.

The role emphasizes friendly, professional interactions, accurate documentation, and collaboration with the team to ensure a smooth rental experience for every customer.