Customer Service Sales Position

The Grace Company; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Paid Time Off

401k Retirement Plan with Company Matc

Mental health resources

Job summary

The Grace Company is seeking a Customer Service Sales representative for our West Jordan, UT office. You will handle inbound calls, assist walk-in customers, and manage orders from partners and eCommerce channels.

The role emphasizes strong communication, proactive participation in business initiatives, and collaboration with customers, partners, and team members. Salary ranges from $18 to $22 per hour with standard benefits.

Qualifications

• Must have a confident and dynamic personality.
• Must possess excellent communication and interpersonal skills in English over the phone and email.
• Excellent time management and ability to assess customer and partner needs to take appropriate actions.
• Ability to work with customers, partners, and colleagues alone or in a team.
• Proficiency with Microsoft Office Suite and general computer skills.
• Willingness to participate proactively in business initiatives.
• Full-time in-office role in West Jordan, UT; salary depends on skills and experience; schedule 8:00–17:00 with option for a flexible 7:00–5:00 4 days and half day midweek.

Responsibilities

• Handle inbound customer service/sales calls.
• Assist walk-in customers.
• Return voicemails from customers and partners.
• Place cold calls to new and prior retail sales.
• Enter orders from partner and eCommerce channels.

Skills

Confident & dynamic personality

Excellent communication

Time management

Customer-focused

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

The Grace Company helps connect people to their passions. We strive to provide new opportunities to a large community by making what they love more accessible. From the services we offer to the inception of a product's design, we focus on providing the best customer experience possible. Our purpose is to enrich people's lives, and we love seeing their craft be used to enrich the lives of others. Grace Company is a leader in our industry, with over 40 years of experience creating innovative products for quilters.

Our Customer Service Sales team builds strong relationships with direct customers, partners, and distributors.
Team members handle the following:

• Customer inbound customer service/sales calls
• Help walk-in customers
• Return voicemails from customers and partners
• Place cold calls to new retail sales and previous sales
• Orders entry from partner orders and eCommerce orders

Qualifications:

• Must have a confident and dynamic personality.
• Must possess excellent communication and interpersonal skills in the English Language over the phone and email.
• Excellent time management, the ability to correctly assess customer and partner needs, and define the correct actions/resources required to meet their needs.
• The ability to work with customers, partners, and work associates, and to work individually or with a group successfully.
• Ability to use Microsoft Office Suite and computer proficiency
• A willingness to fully participate and take a proactive approach regarding business initiatives.
• Position is a full-time, in-office position in West Jordan, UT. Salary depends on skills and experience. Hours are Monday - Friday 8:00 am - 5:00 pm, with an optional flex schedule 7:00 am to 5:00 pm 4 days with mid-week ½ day off.

Employee Benefits:

• Starting wage: $18-$22 an hour ($37,4400 - $45,760 annually) depending on skills and experience.
• 6 paid holidays and 2 floating holidays.
• Health Insurance available upon hire, effective the 1st of the following month, Grace Company pays 50% of the premium
• Dental and Vision insurance
• Paid Time Off available after 3 months of employment
• 10 days paid vacation pro-rated based on start date.
• Sick/Personal time accrual program on top of PTO after 1 year of employment.
• Convenient commute with easy access off I-215/Redwood Rd.
• 401k Retirement plan with company matching funds
• Access to mental health apps through Impact Suite for employees and dependents