Customer Service Sales Order Processor

Radwell-International; Willingboro Township (NJ); On-site; USD 47,000 - 57,000; Full time

Job summary

Radwell International is seeking a dedicated Sales Order Processor to join our team in Willingboro, NJ, on a full-time, regular basis. The role focuses on accurately entering, managing, and tracking sales orders from initiation through fulfillment in a fast-paced ERP/CRM environment.

You will liaise between the sales team, customers, and internal departments to ensure on-time delivery, accurate invoicing, and high customer satisfaction. This onsite position runs Monday to Friday, 8am–5pm.

Qualifications

• Strong data-entry and attention to detail.
• Experience using ERP/CRM systems.
• Excellent communication with customers and internal teams.
• Ability to thrive in a high-volume environment.

Responsibilities

• Enter customer purchase orders into the ERP/order management systems promptly and accurately.
• Review orders for completeness, pricing, terms, and product availability.
• Coordinate with warehouse, logistics, and procurement to ensure on-time fulfillment.
• Proactively communicate order status, delays, backorders, or discrepancies to customers and sales reps.
• Process order changes, cancellations, and returns per procedures and generate confirmations, invoices, and shipping docs.
• Maintain up-to-date records in CRM/ERP and assist with billing discrepancies and customer issues.
• Collaborate with Accounts Receivable to ensure proper invoicing and payments.
• Support sales with admin tasks, reporting, and data entry; participate in process improvements.

Skills

Data entry

ERP systems

CRM software

Customer service

Tools

Excel

ERP software

CRM software

Job description

Customer Service Sales Order Processor

Onsite- Monday - Friday - 8am to 5pm

Willingboro, NJ

Radwell International is seeking a dedicated and detail-oriented Sales Order Processor to join our dynamic team on a full-time, regular basis. As a global leader in the distribution and repair of industrial automation and electrical components, Radwell International prides itself on delivering exceptional service and solutions to clients across a wide range of industries. This role is integral to ensuring the seamless processing of sales orders and maintaining the high standards of customer satisfaction that Radwell International is known for worldwide.

As a Sales Order Processor, you will serve as a critical link between our sales team, customers, and internal departments. You will be responsible for accurately entering, managing, and tracking sales orders from initiation through fulfillment, ensuring that all transactions are processed efficiently and in accordance with company policies and customer expectations. Your attention to detail, organizational skills, and ability to communicate effectively will be essential in this fast-paced, high-volume environment.

Key Responsibilities

• The Sales Order Processor will be responsible for receiving and accurately entering customer purchase orders into the company ERP and order management systems in a timely manner.
• You will review orders for completeness, accuracy, and compliance with pricing, terms, and product availability.
• Coordination with the warehouse, logistics, and procurement teams will be required to ensure on-time delivery and fulfillment of all orders.
• You will proactively communicate with customers and internal sales representatives regarding order status, delays, backorders, or discrepancies, providing timely updates and resolutions.
• The role also involves processing order changes, cancellations, and returns in accordance with company procedures, as well as generating and distributing order confirmations, invoices, and shipping documentation.
• You will maintain accurate and up-to-date records of all transactions within the CRM and ERP systems, and assist in resolving billing discrepancies and customer complaints related to order processing.
• Collaboration with the accounts receivable team to ensure proper invoicing and payment processing is also a key component of this position.
• Additionally, you will support the sales team with administrative tasks, reporting, and data entry as needed, and participate in continuous improvement initiatives to streamline order processing workflows.

This is a regular, at-will employment position offering a competitive hourly compensation structure with a salary minimum of $52,000.00 annually.

Radwell International values a culture of integrity, teamwork, innovation, and customer-first thinking. Employees are encouraged to grow professionally within a supportive and collaborative environment. This is an excellent opportunity for a motivated individual who thrives in a structured, detail-driven role and is passionate about contributing to a world-class industrial distribution organization.

Radwell International is an Equal Opportunity Employer.